Weekend arrivals
Sarah Chen, guest experience lead at Acme Ltd, asked who arrives this weekend. Memtro listed the reservations with listing, channel, nights and guest counts, and flagged the conversations with unread messages.
Hostaway + Memtro
Who arrives at the beach house this weekend, and which Hostaway reviews are under 7?
Hostaway connects Memtro to your vacation-rental properties. It reads reservations by listing, dates, channel or unread messages, with status, nights, guest counts and total price. It also reads listings with capacity, rooms and base price, each listing's calendar, conversations and messages as metadata, tasks, and channel reviews with ratings and replies. When asked and granted, it can message a guest, reply publicly to a review, create and delete tasks, cancel, report a no-show on or delete a reservation, and block, open or price calendar dates. Guests' identities, contact and payment details and message text are never returned.
In Memtro
What you can do with Hostaway in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Hostaway tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists reservations by listing, dates, channel or unread messages with status, nights, guest counts and total price.
- 02Lists listings with capacity, rooms, rules and base price, and reads a listing's calendar availability and nightly prices.
- 03Lists guest conversations and messages as metadata, tasks, and channel reviews with rating and host reply. Message text is never returned.
- 04When asked and granted, messages a guest, which cannot be unsent, or publishes a public reply to a review, once per review.
- 05When asked and granted, cancels a reservation, pushed to its channel, reports a Booking.com no-show, or deletes a reservation for good.
- 06When asked and granted, blocks, opens or prices calendar dates, pushed to every channel, and creates or deletes tasks the assignee sees.
Acts when asked
When you ask it to
These tools change something in Hostaway. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Send a message to a guest (email, channel, SMS or WhatsApp)
- 02Reply publicly to a guest's channel review (once per review)
- 03Create a task
- 04Delete a task (permanent)
- 05Cancel a reservation (pushed to its channel)
- 06Report a Booking.com no-show
- 07Delete a reservation (permanent)
- 08Block, unblock or set price and stay limits on a listing's calendar dates (pushed to channels)
In practice
Ask it like you would a colleague
Once Hostaway is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Hostaway + Memtro
Who arrives at the beach house this weekend?
Which reviews this month scored under 7?
Which guests are waiting on a reply?
Which listings are free next Friday to Sunday for four guests?
Block the lake cabin for 3 to 5 March for maintenance.
Cleaning after a late booking
Tom Reilly, operations manager at Northwind, asked Memtro to add a cleaning task before Friday's arrival at the beach house. As granted, Memtro created the task for the reservation and assigned it to the cleaner, who saw it in Hostaway's app.
Teams
Where it fits
The teams that lean on Hostaway most, a question each of them asks, and what they connect beside it.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- EngineeringKeep decisions from evaporatingEngineer, Tech lead, On call, New joiner“Who owns the billing migration, and what did we decide about retries?”Used alongside GitHub, Linear, Jira, Confluence, Slack and 5 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Hostaway is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Engineering and operationsHostaway with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsHostaway with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsHostaway with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
- Documents and wikisHostaway with NotionSearch pages and query databases, and write to them when you ask.
- Documents and wikisHostaway with Google DriveSearch Drive and read Docs, Sheets and Slides as text, and write a Doc when you ask.
- Documents and wikisHostaway with ConfluenceSearch and read wiki pages, and write them when you ask.
- Email, calendar and chatHostaway with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatHostaway with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatHostaway with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Work management
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Clio Manage- Linear
- Jira
- Asana
- monday.com
- Airtable
- Basecamp
- Trello
- ClickUp
- Harvest
- Productboard
- Shortcut
- Todoist
YouTrack- Baserow
Canny- Clockify
- Everhour
Float
Productive
Smartsheet- Teamwork.com
- Toggl Track
Wrike
Financial Cents
Karbon
Scoro
Kanboard
Kimai
Leantime- OpenProject
- Plane
- Redmine
- Vikunja
Acuity Scheduling
Luma
Tito
Fellow
Samsara
ServiceM8
Cliniko
Fleetio
SavvyCal
Chili Piper
Humanitix
Circleback
Aha!
Tempo- RotaCloud
Smoobu
Semble- airfocus
Airmeet
Beds24
Bookeo
Commusoft- Favro
Fergus
Fixflo- Hostfully
Housecall Pro- Motion
Nookal
Paymo
ProductPlan
SimplyBook.me- Synchroteam
TimeCamp
Workiz- Zuper
Guesty
Buildium
Skilljar
Runn
Clockodo
Setup
How to connect
Connect withAccount ID and API client secret
- 1
In the Hostaway dashboard, choose Get API client secret, create the secret and copy it with your account ID.
- 2
In Memtro, open Connections → Hostaway and enter the Account ID and the API client secret.
- 3
An administrator grants the actions by name, such as cancelling reservations, to the teams that may use them.
- 4
Ask who arrives at the beach house this weekend.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Hostaway tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Hostaway?+
Only when you ask, and only what it has been granted: send a message to a guest (email, channel, SMS or WhatsApp); reply publicly to a guest's channel review (once per review); create a task; delete a task (permanent); cancel a reservation (pushed to its channel); report a Booking.com no-show; delete a reservation (permanent); block, unblock or set price and stay limits on a listing's calendar dates (pushed to channels). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Hostaway connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Hostaway data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Hostaway?+
Account ID and API client secret. In the Hostaway dashboard, choose Get API client secret, create the secret and copy it with your account ID.
Connect Hostaway in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.