Use case · Product
Hear what customers actually ask for
Feature requests are scattered across tickets, call notes, Slack threads and issues. Memtro reads them where they live, links them to the customers who raised them, and remembers which decision closed each one.
The problem
- The same request is logged five times under five names
- Prioritisation calls are made without knowing which accounts are behind a request
- Nobody can say what was promised to whom, or when
How Memtro helps
- Ask for the requests behind a theme and the agent gathers tickets, CRM notes and issues, grouped by customer and revenue
- Entities tie a request to the ticket, the account and the issue that tracks it, so the chain is visible
- Decisions recorded in chat supersede older ones instead of piling up
Example queries
- › Which customers asked for SSO this quarter, and what is their combined ARR?
- › Summarise everything support has heard about the new invoice page since launch
- › Is the bulk export request tracked anywhere, and what did we tell Acme?
Jobs to schedule
- schedule: Every Friday at 3pm, new feature requests from tickets this week, grouped by theme with the accounts behind them
- schedule: Every Monday, issues labelled customer-request that have had no update for 14 days
Say any of these in Chat and Memtro creates the job. See Jobs.