Gorgias + Memtro

What you can do with Gorgias in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Gorgias tool, reads what it needs, and answers with the source cited.

• Search tickets by text, customer, status, channel, tag or assignee
• Read a ticket's full conversation with replies and internal notes
• Look up a customer with channels, notes, recent orders and tickets
• List what changed in support since a point in time
• Translate agent names and tags

Ask it like this

Questions people ask once Gorgias is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.

• ›What open tickets mention a damaged parcel this week?
• ›Show me Ann Lee's last ticket and her recent orders
• ›Which tickets are unassigned on the chat channel?
• ›What did we tell customers about the shipping delay?

Where it fits

Teams that get the most from Gorgias in Memtro, with the rest of their stack attached.

• SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
• ProductHear what customers actually ask forFeature requests are scattered across tickets, call notes, Slack threads and issues. Memtro reads them where they live, links them to the customers who raised them, and remembers which decision closed each one.
• SalesWalk into every call briefedAccount history, open tickets, invoices, the last email thread and what was decided internally, pulled together from the systems that hold them and remembered for next time.

Questions

Can Memtro change anything in Gorgias?

Not yet. Today every Gorgias tool reads, searches or lists. When the connector gains actions, each is marked, granted by name per team and used only when a person asks for exactly that, so nothing is created, sent, updated or deleted until you say so.

Who can use a Gorgias connection?

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my Gorgias data?

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Gorgias records into memory as entities.

How do I connect Gorgias?

API key. In Gorgias open Settings → REST API and copy the API key for your user.