Ask what a customer contacted support about, with the messages, notes and ratings from Dixa.
Connect Dixa with an API token and Memtro reads conversations by words, status, queue, agent and date, with messages, internal notes and CSAT or NPS ratings, end users found by email, phone or external id, and agents, queues and tags. Attachments are never returned. It reads on demand and there is no hourly sync. When asked, and once an administrator has granted the action by name, it can reply to a customer or email one as a named agent, which cannot be unsent, add internal notes, close, transfer, assign and tag conversations, and permanently anonymise an end user.
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Dixa tool, reads what it needs, and answers with the source cited.
These tools change something in Dixa. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Dixa for you. Each event can start a job, with the event as its input, and can be remembered where you choose. Dixa signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooksOnce Dixa is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Dixa + MemtroWhat did Acme contact support about last week?
Which conversations in the billing queue are still open?
How did the customer rate the conversation Priya Nair handled yesterday?
Reply to conversation 4812 as Priya that the refund went out today
Transfer the Globex conversation to the billing queue
Before a renewal call the account lead asks what Brightwave Ltd has raised with support this quarter. Memtro finds the end user by email and lists four conversations, two about invoices and two about login problems, each with its queue, agent and rating.
Support lead Priya Nair asks Memtro to tell the Acme customer in conversation 4812 that finance approved the refund. Memtro shows her the reply, and once she approves the words it sends it as Priya on the conversation's own channel, where the customer receives it straight away.
The teams that lean on Dixa most, a question each of them asks, and what they connect beside it.
A record in Dixa is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Freshdesk
Gorgias
Crisp
Groove
Plain
Freshchat
Freshservice
Kustomer
HelpCrunch
Custify
Atera
Trengo
ConnectWise PSA
Enchant
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio
Teamwork DeskIn Dixa open Settings → Manage → Integrations → API Tokens and add a token with the API version Dixa API. Only a Dixa administrator can create one
Tick the permissions Memtro should have: conversation.reply to add notes, reply, start, close, reopen, transfer or follow up conversations, conversation.claim, conversation.tag, settings.tag, organization.member and the others only for the actions you will grant, and anonymization only if Memtro may anonymise an end user
In Memtro open Connections → Dixa, paste the API token and connect
Ask what Acme contacted support about last week
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Dixa tools are the same everywhere.
Only when you ask, and only what it has been granted: add an internal note to a conversation, never sent to the customer; reply to the customer in a conversation as a named agent; start an email conversation with a customer (the first message is emailed); close a conversation; reopen a conversation in its queue; transfer a conversation to another queue; assign (claim) a conversation for an agent; add or remove a tag on a conversation; set a follow-up time on a conversation; set custom attribute values on a conversation; offer a satisfaction rating to the customer; create a conversation tag; create an end user (customer record); update an end user's name, email or external id; anonymise an end user (permanent erasure). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
API token. In Dixa open Settings → Manage → Integrations → API Tokens and add a token with the API version Dixa API. Only a Dixa administrator can create one.
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Dixa for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.
Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.
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