What is open for a customer in Atera, and which of their devices are offline?
Atera connects Memtro to your RMM and helpdesk. It reads tickets with status, priority, technician and SLA due dates, recent comments, customers, contacts, managed devices with online state and open monitoring alerts. When asked, and once an administrator has granted the action by name, it adds internal notes, replies to the end user, opens and updates tickets, resolves alerts, and creates or updates customers and contacts. A reply reaches the customer and cannot be unsent. Deleting a ticket or removing a managed device is permanent. If you restrict the token to IP addresses, add Memtro's outbound addresses.
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Atera tool, reads what it needs, and answers with the source cited.
These tools change something in Atera. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
Once Atera is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Atera + MemtroWhat's open for Acme in Atera?
Which of Northwind's devices are offline?
Are there any open critical alerts for BigCo?
Add an internal note to the BigCo printer ticket saying the replacement drum is on order.
Reply to the Northwind VPN ticket that the fix is live and set it to Resolved.
Tom Reilly, service desk lead at Acme Ltd, asked which of Northwind's devices were offline before a monthly review. Memtro listed the offline machines with when each was last seen and its OS, and the open alerts raised against them.
Priya Sharma, a support technician at Acme Ltd, asked Memtro to tell BigCo the printer was fixed and close the ticket. Memtro posted a public reply under her name, which Atera emailed to the BigCo end user, then set the ticket to Resolved.
The teams that lean on Atera most, a question each of them asks, and what they connect beside it.
A record in Atera is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Freshdesk
Gorgias
Crisp
Groove
Plain
Freshchat
Freshservice
Kustomer
Dixa
HelpCrunch
Custify
Trengo
ConnectWise PSA
Enchant
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio
Teamwork DeskIn Atera, go to Admin → Data management → API → New token. Give it Read on Tickets, Customers, Contacts, Agents and Alerts.
Add Write on Tickets, Alerts, Customers or Contacts only for the actions you will grant, and Delete on Tickets or Agents only if Memtro may delete them. Set an expiry and copy the token.
In Memtro, open Connections → Atera and paste the token into API key. If the token is limited to IP addresses, add Memtro's outbound addresses.
Ask "What's open for Acme in Atera?"
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Atera tools are the same everywhere.
Only when you ask, and only what it has been granted: add an internal technician note to an Atera ticket (never shown to the end user); open a new Atera ticket for an existing contact; change an Atera ticket's title, status, type, priority, impact or technician; reply to an Atera ticket as a technician (visible to the end user); resolve an Atera alert; create an Atera customer; update an Atera customer's details; create an Atera contact for a customer; update an Atera contact; delete an Atera ticket; delete an Atera agent (remove a managed device). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
API key. In Atera, go to Admin → Data management → API → New token. Give it Read on Tickets, Customers, Contacts, Agents and Alerts.
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.
Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.
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