Ask what a customer asked about in HelpCrunch chat, and which chats are still open.
Connect HelpCrunch with a Public API key and Memtro reads chats by status, assignee, department, customer email and date, with their messages, agent replies and private notes, along with customers by email, name or company, agents and departments. It reads on demand and there is no hourly sync. When asked, and once an administrator has granted the action by name, it can send a chat message to a customer as the agent you name, which cannot be unsent, add private notes, change, assign, move or snooze chats, open a chat, and create, update, tag, block or permanently delete customers.
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right HelpCrunch tool, reads what it needs, and answers with the source cited.
These tools change something in HelpCrunch. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in HelpCrunch, choosing the same kinds; the tab shows HelpCrunch's own steps. Each event can start a job, with the event as its input. HelpCrunch signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooksOnce HelpCrunch is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
HelpCrunch + MemtroWhat did dan@northwind.example ask about in chat last week?
Which chats assigned to Priya Nair are still open?
How were yesterday's chats rated?
Reply to the Acme chat as Priya that the refund went out this morning
Assign the open Globex chat to the billing department
An agent starting the morning shift asks what Brightwave Ltd raised in chat overnight. Memtro finds the open chat by customer email and reads its messages: a login problem after the password change, with the night agent's private note saying a reset link was sent.
Dan Fletcher asks Memtro to tell the Acme customer in chat that finance approved the refund. Memtro asks which agent it should come from, shows Dan the words, and once he approves sends the message, which the customer sees in the chat widget straight away.
The teams that lean on HelpCrunch most, a question each of them asks, and what they connect beside it.
A record in HelpCrunch is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Freshdesk
Gorgias
Crisp
Groove
Plain
Freshchat
Freshservice
Kustomer
Dixa
Custify
Atera
Trengo
ConnectWise PSA
Enchant
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio
Teamwork DeskIn HelpCrunch open Settings → Developers → Public API and copy the API Key. Use the Public API key, not the Legacy API key, which is being discontinued
Keys do not expire, so revoke this one in HelpCrunch if Memtro should stop using it
In Memtro open Connections → HelpCrunch, paste the API key and connect
Ask what a customer asked about in chat last week
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The HelpCrunch tools are the same everywhere.
Only when you ask, and only what it has been granted: add a private note to a chat, visible to agents only; send a chat message to the customer as a named agent; change a chat's status (open, pending, on hold, closed and so on); assign a chat to an agent or unassign it; move a chat to a department; snooze a chat until a time, or unsnooze it; open a new chat for a customer; create a customer; update a customer's name, email, user id, company, notes or subscription and block flags; add or remove tags on a customer; delete a customer (permanent). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
API key. In HelpCrunch open Settings → Developers → Public API and copy the API Key. Use the Public API key, not the Legacy API key, which is being discontinued.
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in HelpCrunch, choosing the same kinds; the tab shows HelpCrunch's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.
Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.
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