HelpCrunch MCP server

What the model can do

HelpCrunch live chat: chats by status, assignee, department, customer and date with their messages, customers, agents, departments and applications. Can reply to a customer in a chat, add a private note, change a chat's status, assignee or department, snooze or open a chat, and create, update, tag or delete customers.

Reads

• helpcrunch_search_chatsHelpCrunch chats, newest first by default: status, customer, assignee, department, rating, created, last-message and closed times…
• helpcrunch_get_chatOne HelpCrunch chat by id, with its most recent messages in the order they were written (customer messages, agent replies and private notes…
• helpcrunch_search_customersHelpCrunch customers by email, name or company: name, company, your own user id, first and last seen, tags.
• helpcrunch_list_agentsHelpCrunch agents (the support team): id, name and role.
• helpcrunch_list_departmentsHelpCrunch departments with the agents in each.
• helpcrunch_list_applicationsHelpCrunch applications (the website widgets and mobile apps): id, name, type and whether active.

Acts, when you ask

These change something in HelpCrunch. The model is told to use them only when you ask for exactly that, and each one is granted by name: per team on a shared connection, by the owner on a personal one.

• helpcrunch_add_private_noteAdd a private note to a HelpCrunch chat.
• helpcrunch_send_chat_messageSends a message to the customer in a HelpCrunch chat, as the agent you name (helpcrunch_list_agents gives the ids…
• helpcrunch_set_chat_statusChanges a HelpCrunch chat's status: new, opened, pending, on_hold, no_communication or closed.
• helpcrunch_assign_chatAssigns a HelpCrunch chat to an agent (helpcrunch_list_agents), or unassigns it.
• helpcrunch_set_chat_departmentMoves a HelpCrunch chat to a department (helpcrunch_list_departments gives the ids).
• helpcrunch_snooze_chatSnoozes a HelpCrunch chat until a future time, when it comes back marked unread, or unsnoozes it.
• helpcrunch_create_chatOpens a new HelpCrunch chat for a customer in an application (helpcrunch_list_applications), optionally assigned to an agent or department.
• helpcrunch_create_customerCreates a HelpCrunch customer with a name, email, your own user id, company, private notes or tags (a new tag name creates the tag).
• helpcrunch_update_customerUpdates a HelpCrunch customer's name, email, your own user id, company, private notes, unsubscribed flag…
• helpcrunch_tag_customerAdds tags to a HelpCrunch customer (a new tag name creates the tag on the account), or removes them with remove true.
• helpcrunch_delete_customerPermanently deletes a HelpCrunch customer from the account.

Connect it

First connect HelpCrunch on Dashboard → Connections, then add Memtro to your client once. The HelpCrunch tools appear alongside the tools of everything else you have connected; nothing is configured per connector.

claude plugin marketplace add memtro-org/claude-memtro
claude plugin install memtro@memtro --config api_key=sk-memtro-...

{
  "mcpServers": {
    "memtro": {
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

{
  "mcp": {
    "memtro": {
      "type": "remote",
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

Who may use it

The key identifies the person, and the server offers that person the tools they may use everywhere else in Memtro. A shared HelpCrunch connection is used by the teams an administrator granted it to, tool by tool, on the Permissions page; a personal connection is used by its owner alone, and its tools that act stay off until the owner allows them. See Teams and permissions and Connectors.

Ask it like this

• › What did dan@northwind.example ask about in chat last week?
• › Which chats assigned to Priya Nair are still open?
• › How were yesterday's chats rated?
• › Reply to the Acme chat as Priya that the refund went out this morning
• › Assign the open Globex chat to the billing department

Questions

Is this an official HelpCrunch MCP server?

No. It is Memtro's MCP server with Memtro's HelpCrunch connector behind it: the connector reads HelpCrunch through its API with the credentials you connect on Dashboard → Connections, and HelpCrunch publishes nothing here. The same endpoint carries every other system you connect and Memtro's memory tools.

What does it cost?

Nothing on top of Memtro. One price per organisation by its number of users, from $50 a month for up to 10 users after a 7-day free trial, with every connector, the MCP server, jobs and memory included. You bring your own model keys.

Can it change anything in HelpCrunch?

Only when you ask, and only what it has been granted: add a private note to a chat, visible to agents only; send a chat message to the customer as a named agent; change a chat's status (open, pending, on hold, closed and so on); assign a chat to an agent or unassign it; move a chat to a department; snooze a chat until a time, or unsnooze it; open a new chat for a customer; create a customer; update a customer's name, email, user id, company, notes or subscription and block flags; add or remove tags on a customer; delete a customer (permanent). Every other tool reads, searches or lists. An administrator grants each acting tool by name per team, and a personal connection acts only after its owner allows it.

Which clients work?

Any MCP client that speaks Streamable HTTP: Claude Code, Cursor, Claude Desktop, OpenCode, Codex, Zed, Windsurf, Cline and the Anthropic and OpenAI SDKs. There is no local process to run; the server is remote and authenticated with your key.

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