Unassigned queue
Sarah Chen, support manager at Acme Ltd, asked which high-priority tickets had nobody assigned. Memtro listed them with subject, category, contact and due date.
HappyFox + Memtro
Which high-priority HappyFox tickets are unassigned?
HappyFox connects Memtro to your help desk. It reads tickets by status, category, search, contact or date, with their conversation and private notes. It also reads contacts and contact groups, and the categories, statuses, priorities, agents and custom fields that ids refer to. When asked and granted, it can create tickets, reply as an agent, change status, priority, assignee, due date, tags or custom fields, add private notes, subscribe agents, move, forward or delete tickets, and add or edit contacts. A reply emails the contact only when you say so. Contact email addresses and phone numbers are never returned.
In Memtro
What you can do with HappyFox in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right HappyFox tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists tickets by status, category, priority, assignee, contact, tag or date, including unassigned or unresponded ones.
- 02Reads one ticket with its custom fields and latest replies, private notes and changes.
- 03Lists contacts with ticket counts and groups, and the categories, statuses, priorities, agents and custom fields ids point to.
- 04When asked and granted, creates a ticket, which HappyFox emails to the contact, or replies as an agent, emailing the contact only when told to.
- 05When asked and granted, changes status, priority, assignee, due date, tags or custom fields, adds private notes, subscribes agents, and moves or deletes tickets.
- 06When asked and granted, forwards a ticket's conversation to outside addresses, which cannot be unsent, and adds or edits contacts.
Acts when asked
When you ask it to
These tools change something in HappyFox. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create a ticket (HappyFox emails the contact as usual)
- 02Reply to a ticket as an agent, emailing the contact only when told to
- 03Change a ticket's status, priority, assignee or due date
- 04Add a private note to a ticket
- 05Set a ticket's custom fields
- 06Add or remove tags on a ticket
- 07Subscribe agents to a ticket
- 08Unsubscribe an agent from a ticket
- 09Move a ticket to another category
- 10Forward a ticket to an outside email address
- 11Delete a ticket
- 12Add a contact
- 13Edit a contact's name or email
In practice
Ask it like you would a colleague
Once HappyFox is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
HappyFox + MemtroWhich high-priority tickets are unassigned?
Which tickets have had no response yet?
What is the latest update on ticket 4410?
Which tickets has Northwind raised this month?
Add a private note to ticket 4410 that the fix ships on Friday.
Escalating to engineering
Dan Fletcher, support agent at Northwind, asked Memtro to move a ticket to the Engineering category with a note. As granted, Memtro moved it and left a private note, and the new category's agents may have been notified. The contact never saw the note.
Teams
Where it fits
The teams that lean on HappyFox most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
Better together
Works with
A record in HappyFox is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesHappyFox with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesHappyFox with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesHappyFox with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- Finance and commerceHappyFox with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceHappyFox with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceHappyFox with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- Engineering and operationsHappyFox with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsHappyFox with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsHappyFox with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Support
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Help Scout
- Zendesk
- Intercom
Freshdesk- Front
- Zoho Desk
Gorgias- Jira Service Management
- Chatwoot
Crisp- Zammad
Groove
Plain
Freshchat
Freshservice
Kustomer- LiveChat
Dixa
HelpCrunch- Pylon
Custify
Atera- Survicate
Trengo
ConnectWise PSA- Deskpro
Enchant- Featurebase
Frill
Gladly
HaloPSA
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio- HelpDesk
Teamwork Desk- UserVoice
Setup
How to connect
Connect withHelp desk address, API key and auth code
- 1
In HappyFox, an administrator opens Apps, Goodies, API, enables it and adds a new API key. Hover over its row and click see auth code to copy both.
- 2
In Memtro, open Connections → HappyFox and enter the Help desk address, such as acme.happyfox.com, the API key and the Auth code.
- 3
An administrator grants the actions by name, such as forwarding tickets, to the teams that may use them. Accounts hosted in the EU use an address ending happyfox.net.
- 4
Ask which high-priority tickets are unassigned.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The HappyFox tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in HappyFox?+
Only when you ask, and only what it has been granted: create a ticket (HappyFox emails the contact as usual); reply to a ticket as an agent, emailing the contact only when told to; change a ticket's status, priority, assignee or due date; add a private note to a ticket; set a ticket's custom fields; add or remove tags on a ticket; subscribe agents to a ticket; unsubscribe an agent from a ticket; move a ticket to another category; forward a ticket to an outside email address; delete a ticket; add a contact; edit a contact's name or email. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a HappyFox connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my HappyFox data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed HappyFox records into memory as entities.
How do I connect HappyFox?+
Help desk address, API key and auth code. In HappyFox, an administrator opens Apps, Goodies, API, enables it and adds a new API key. Hover over its row and click see auth code to copy both.
Connect HappyFox in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.