Morning support check
Each morning the support lead asks what is open. Memtro lists threads in Todo by priority with the customer, assignee, labels and a preview, so the urgent ones from Brightwave Ltd are picked up before the rest.
Plain + Memtro
What is open in support, what a customer said and which threads carry which label.
Connect Plain with an API key from a machine user and Memtro reads support threads by status, priority, customer, label or date, a full-text search across titles, messages and customers, a thread's timeline, customers with their companies, and label types. It reads on demand and there is no hourly sync. When you ask, and once an administrator has granted the action by name, it can reply to customers or email them, which they receive at once, start threads, add notes, labels and internal tasks, mark threads done, snooze, assign, reprioritise or rename them, and permanently delete a thread.
In Memtro
What you can do with Plain in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Plain tool, reads what it needs, and answers with the source cited.
What it does
- 01Threads by status, priority, customer, label or date, with assignee, labels and a preview
- 02Full-text search across thread titles, message contents and customer names and emails
- 03One thread's timeline of messages, notes and status changes, each with who and when
- 04Customers by exact email or a name fragment, with external id and their companies
- 05When asked and granted, replies to a customer on their thread or emails them from the support address, received at once and impossible to unsend, or starts a new thread for them
- 06When asked and granted, adds internal notes, labels and tasks, marks threads Done or Todo, snoozes, assigns, reprioritises or renames them, and permanently deletes a thread
Acts when asked
When you ask it to
These tools change something in Plain. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Add an internal note to a customer or one of their threads
- 02Add labels to a thread
- 03Create an internal task for the support team
- 04Reply to the customer on a thread
- 05Email a customer, as a new thread or on an existing one
- 06Reply to a customer's email
- 07Start a new thread for a customer
- 08Mark a thread Done
- 09Move a thread back to Todo
- 10Snooze a thread
- 11Assign a thread to a teammate
- 12Unassign a thread
- 13Change a thread's priority
- 14Rename a thread
- 15Remove labels from a thread
- 16Update an internal task
- 17Permanently delete a thread
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Plain for you. Each event can start a job, with the event as its input, and can be remembered where you choose. Plain signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A support thread was created
- 02A thread's status changed (Todo, Snoozed, Done)
- 03A thread was assigned or unassigned
- 04An email arrived on a thread
- 05An email was sent on a thread
- 06A chat message arrived
- 07A chat message was sent
- 08A Slack message arrived on a thread
- 09An internal note was added
- 10A thread's labels changed
- 11A thread's priority changed
- 12A thread's SLA status changed
- 13A thread field changed
- 14A customer was created
- 15A customer was updated
- 16A customer was deleted
- 17A task was created
- 18A task's status changed
- 19An account (company) was created
- 20An account was updated
- 21A customer joined or left an account
In practice
Ask it like you would a colleague
Once Plain is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Plain + MemtroWhat is open in support right now, by priority?
Which threads from Acme have come in this month?
Has anyone reported the export timeout error this week?
Reply to thread T-123 that the fix ships on Thursday
Label that thread as Bug and assign it to Dan Fletcher
Answering a reported bug
Engineer Ravi Patel finds the cause of a failed CSV import and asks Memtro to tell the Northwind customer. Memtro shows the reply, and once he approves it sends it on the thread's own channel, labels the thread Bug and marks it Done. The customer receives the reply at once.
Teams
Where it fits
The teams that lean on Plain most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
Better together
Works with
A record in Plain is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesPlain with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesPlain with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesPlain with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- Finance and commercePlain with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commercePlain with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commercePlain with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- Engineering and operationsPlain with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsPlain with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsPlain with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Support
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Help Scout
- Zendesk
- Intercom
Freshdesk- Front
- Zoho Desk
Gorgias- Jira Service Management
- Chatwoot
Crisp- Zammad
Groove
Freshchat
Freshservice
Kustomer- LiveChat
Dixa
HelpCrunch- Pylon
Custify
Atera- Survicate
Trengo
ConnectWise PSA- Deskpro
Enchant- Featurebase
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio- HelpDesk
Teamwork Desk- UserVoice
Setup
How to connect
Connect withAPI key
- 1
In Plain open Settings → Machine users & agents, add a machine user, then add an API key
- 2
Give it thread:read, timeline:read, customer:read and labelType:read, and add only the write permissions for what Memtro should do, such as note:create, thread:reply or thread:edit. Copy the key, Plain shows it once
- 3
In Memtro open Connections → Plain, paste the API key and connect
- 4
Ask what is open in support since Monday
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Plain tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Plain?+
Only when you ask, and only what it has been granted: add an internal note to a customer or one of their threads; add labels to a thread; create an internal task for the support team; reply to the customer on a thread; email a customer, as a new thread or on an existing one; reply to a customer's email; start a new thread for a customer; mark a thread Done; move a thread back to Todo; snooze a thread; assign a thread to a teammate; unassign a thread; change a thread's priority; rename a thread; remove labels from a thread; update an internal task; permanently delete a thread. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Plain connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Plain data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Plain?+
API key. In Plain open Settings → Machine users & agents, add a machine user, then add an API key.
Can Plain start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Plain for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Plain in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.