Zendesk + Memtro

What you can do with Zendesk in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Zendesk tool, reads what it needs, and answers with the source cited.

• Search tickets by text, status, priority, requester, assignee, organisation, tags and dates
• Full ticket threads with public replies and internal notes marked separately
• User and organisation profiles with their recent tickets
• Incremental feed of tickets changed since a point in time
• Hourly sync of ticket changes into the company graph

Ask it like this

Questions people ask once Zendesk is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.

• ›What urgent tickets are still open for Acme?
• ›Show me the full conversation on ticket 4821 including internal notes
• ›Which organisations raised the most tickets this week?
• ›What has changed in support since yesterday morning?

Where it fits

Teams that get the most from Zendesk in Memtro, with the rest of their stack attached.

• SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
• ProductHear what customers actually ask forFeature requests are scattered across tickets, call notes, Slack threads and issues. Memtro reads them where they live, links them to the customers who raised them, and remembers which decision closed each one.
• SalesWalk into every call briefedAccount history, open tickets, invoices, the last email thread and what was decided internally, pulled together from the systems that hold them and remembered for next time.

Questions

Can Memtro change anything in Zendesk?

No. The Zendesk connector is read-only: every tool reads, searches or lists. Nothing is created, sent, updated or deleted, and the credentials you give it should be read-only too.

Who can use a Zendesk connection?

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my Zendesk data?

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Zendesk records into memory as entities.

How do I connect Zendesk?

Subdomain, email and API token. In Zendesk Admin Center go to Apps and integrations → APIs → Zendesk API and enable token access.