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See the order while you answer the ticket
Connect Zendesk and Shopify to one company memory, and a single question reads both.
Nearly every support conversation in commerce is about an order, and the order is in another system with its own search. The customer waits while somebody finds it.
Questions that need both
Each of these is unanswerable inside either product on its own. Agent mode reads both, resolves the customer to one entity, and ends with a line per system it consulted.
- ›What is the order status for the customer in this ticket?
- ›Which open tickets are about orders that have not shipped?
- ›Has this customer had delivery problems before?
What each side brings
Zendesk
Every ticket, reply and internal note, ready to be asked about.
- Search tickets by text, status, priority, requester, assignee, organisation, tags and dates
- Full ticket threads with public replies and internal notes marked separately
- User and organisation profiles with their recent tickets
- Incremental feed of tickets changed since a point in time
Shopify
Orders, customers and products from your store, in plain language.
- Find orders by customer, order number, payment or fulfilment status
- See what was in an order, how it shipped and what was refunded
- Look up a customer's lifetime spend and recent orders
- Browse products, variants, SKUs and stock levels
Who this is for
- SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
- OperationsMonitors and digests that run themselvesJobs are prompts the agent runs on a schedule with the same tools as their owner. Create them in plain language, get the report in a chat, pause or change them in a sentence.
- FinanceAsk the ledger questions in plain EnglishXero, Stripe and the warehouse answer through tools that read by default, and Xero can raise a draft invoice or record a payment when you ask and an administrator has granted it. Duplicate charges, aged receivables, revenue by segment: one question, with the figures cited to their source.
Other seams worth closing
Ask one question across both
Seven days free. One price per organisation, nothing metered, and model usage stays on your own provider keys.