Answering a login issue
Maya Okafor, support lead at Acme Ltd, asked which guides answer a customer who cannot log in. Memtro used Stonly's own ranking for the help centre and gave the top guides with their matching step.
Stonly + Memtro
Which Stonly guides changed this week, and which answer this customer?
Stonly shows what your guides and knowledge base say and how they are organised. You see the folder tree, the guides, articles and guided tours in each folder by status, tag, name and update date, one guide's steps and choices, guides recommended for a customer's issue, user groups and background job status. When asked and granted, Memtro can create guides, steps and folders, link steps, publish, copy, move or delete guides, make guides public or private, and invite a user to the team. Worth knowing: the key covers the whole team, and steps cannot be deleted through the API.
In Memtro
What you can do with Stonly in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Stonly tool, reads what it needs, and answers with the source cited.
What it does
- 01See the folder tree and the guides, articles and guided tours in a folder by status, tag, name and update date.
- 02Read one guide's steps in order, with titles, text, tags and the choices between them.
- 03Ask Stonly which guides in a knowledge base answer a customer's issue, with relevance scores.
- 04List user groups, and check whether a publish, copy, move or access change has finished.
- 05When asked and granted, create guides, steps and folders that stay unpublished, link steps, or copy, move or delete guides.
- 06When asked and granted, publish guides live to their readers, with no unpublish call, change guide access, or invite someone to the team by email.
Acts when asked
When you ask it to
These tools change something in Stonly. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create a guide, article or guided tour (unpublished)
- 02Add a step to a guide
- 03Link two steps of a guide with a choice
- 04Create a folder
- 05Publish guides
- 06Copy guides into a folder
- 07Move guides into a folder
- 08Make guides public or private
- 09Delete a guide
- 10Invite a user to the team by email
In practice
Ask it like you would a colleague
Once Stonly is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Stonly + MemtroWhich guides changed this week?
What steps does the Reset your password guide walk through?
Which guides answer a customer who cannot log in?
Which articles in the Billing folder are still drafts?
Which user groups do we have?
New troubleshooting draft
Dan Fletcher, product specialist at Northwind, asked for a new guide on reconnecting the printer in the Hardware folder. Memtro created it unpublished with its first step, so no reader saw it until Dan published it.
Teams
Where it fits
The teams that lean on Stonly most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
Better together
Works with
A record in Stonly is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesStonly with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesStonly with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesStonly with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- Finance and commerceStonly with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceStonly with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceStonly with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- Engineering and operationsStonly with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsStonly with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsStonly with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Support
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Help Scout
- Zendesk
- Intercom
Freshdesk- Front
- Zoho Desk
Gorgias- Jira Service Management
- Chatwoot
Crisp- Zammad
Groove
Plain
Freshchat
Freshservice
Kustomer- LiveChat
Dixa
HelpCrunch- Pylon
Custify
Atera- Survicate
Trengo
ConnectWise PSA- Deskpro
Enchant- Featurebase
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Syncro
Tidio- HelpDesk
Teamwork Desk- UserVoice
Setup
How to connect
Connect withAPI key
- 1
In Stonly, a team admin opens the menu under their name, then Team Management, then Integrations, and copies the API key.
- 2
In Memtro, open Connections → Stonly and paste it into API key. Set Region to US if your team is hosted there.
- 3
Add a Top folder ID so folder and guide reads start there. An administrator grants the actions by name, such as Publish guides, to the teams that may use them.
- 4
Ask which guides changed this week.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Stonly tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Stonly?+
Only when you ask, and only what it has been granted: create a guide, article or guided tour (unpublished); add a step to a guide; link two steps of a guide with a choice; create a folder; publish guides; copy guides into a folder; move guides into a folder; make guides public or private; delete a guide; invite a user to the team by email. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Stonly connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Stonly data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Stonly?+
API key. In Stonly, a team admin opens the menu under their name, then Team Management, then Integrations, and copies the API key.
Connect Stonly in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.