Monday queue check
Maya Okafor, support lead at Acme Ltd, asked what was still open after the weekend. Memtro listed the open conversations by channel with assignee and when the customer last wrote.
Re:amaze + Memtro
Which support conversations are still open, and how fast are we replying?
Re:amaze shows you conversations by status, channel, tag and date, with their customer and assignee. It reads one conversation's staff replies and internal notes, contacts, FAQ articles, satisfaction ratings, volume and response-time reports, channels, staff and response templates. When asked and granted, it can add an internal note, reply to the customer, open a conversation, or change status, tags or assignee. It can also manage contacts and their notes, write or edit FAQ articles, and post a status page incident. What customers wrote is not returned, and ratings and reports need the access reports permission.
In Memtro
What you can do with Re:amaze in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Re:amaze tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists conversations by status, channel, tag or date, with customer, assignee and when the customer last wrote.
- 02Reads one conversation's staff replies and internal notes, contacts, FAQ articles and response templates.
- 03Reads satisfaction ratings and daily volume and response-time reports.
- 04When asked and granted, adds an internal note only staff see, or replies to the customer through the conversation's channel.
- 05When asked and granted, opens a conversation for a customer, changes status, tags or assignee, or manages contacts and their notes.
- 06When asked and granted, writes or edits an FAQ article, public at once if published, or posts an incident on the public status page.
Acts when asked
When you ask it to
These tools change something in Re:amaze. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Add an internal note to a conversation (staff only)
- 02Reply to the customer in a conversation (sent through its channel)
- 03Open a conversation on a customer's behalf
- 04Change a conversation's status, tags or assignee
- 05Create a contact
- 06Rename a contact
- 07Add a note to a contact
- 08Edit a contact's note
- 09Delete a contact's note
- 10Write an FAQ article as a draft, internal or published
- 11Edit an FAQ article's title or body
- 12Post an incident on the public status page
In practice
Ask it like you would a colleague
Once Re:amaze is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Re:amaze + MemtroWhich conversations are still open from yesterday?
What was our response time over the last 30 days?
Which FAQ articles are still drafts?
Which recent satisfaction ratings were 1 or 2?
Is there a saved reply for refund requests?
Posting an outage notice
Dan Fletcher, support manager at BigCo, asked Memtro to post an incident about delayed emails. With the action granted, Memtro posted it on the brand's public status page as investigating, where customers could see it.
Teams
Where it fits
The teams that lean on Re:amaze most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
Better together
Works with
A record in Re:amaze is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesRe:amaze with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesRe:amaze with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesRe:amaze with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- Finance and commerceRe:amaze with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceRe:amaze with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceRe:amaze with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- Engineering and operationsRe:amaze with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsRe:amaze with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsRe:amaze with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Support
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Help Scout
- Zendesk
- Intercom
Freshdesk- Front
- Zoho Desk
Gorgias- Jira Service Management
- Chatwoot
Crisp- Zammad
Groove
Plain
Freshchat
Freshservice
Kustomer- LiveChat
Dixa
HelpCrunch- Pylon
Custify
Atera- Survicate
Trengo
ConnectWise PSA- Deskpro
Enchant- Featurebase
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
SolarWinds Service Desk
Stonly
Syncro
Tidio- HelpDesk
Teamwork Desk- UserVoice
Setup
How to connect
Connect withBrand, login email and API token
- 1
In Re:amaze open Settings, then Developer, then API Token, and generate a token. It has its user's role, so a staff user with only the access Memtro needs is safer.
- 2
In Memtro open Connections → Re:amaze and fill in Brand with the subdomain only, then Login email and API token.
- 3
Ratings and reports need the access reports permission. An administrator grants the reply, article and incident actions by name to the teams that may use them.
- 4
Ask: which conversations are still open from yesterday?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Re:amaze tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Re:amaze?+
Only when you ask, and only what it has been granted: add an internal note to a conversation (staff only); reply to the customer in a conversation (sent through its channel); open a conversation on a customer's behalf; change a conversation's status, tags or assignee; create a contact; rename a contact; add a note to a contact; edit a contact's note; delete a contact's note; write an FAQ article as a draft, internal or published; edit an FAQ article's title or body; post an incident on the public status page. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Re:amaze connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Re:amaze data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Re:amaze?+
Brand, login email and API token. In Re:amaze open Settings, then Developer, then API Token, and generate a token. It has its user's role, so a staff user with only the access Memtro needs is safer.
Connect Re:amaze in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.