Freshdesk + Memtro

What you can do with Freshdesk in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Freshdesk tool, reads what it needs, and answers with the source cited.

• Search tickets with Freshdesk's filter syntax (status, priority, agent, group, tags, dates)
• Read a ticket's description and every reply and private note, HTML stripped
• Look up requesters by email or name and see their ticket history
• List a company's contacts and open tickets
• Translate agent and group ids into names

Ask it like this

Questions people ask once Freshdesk is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.

• ›Which urgent tickets are still open?
• ›What did we tell Acme about the billing bug last week?
• ›Show me every ticket from jane@acme.com
• ›Who is handling the escalated tickets in the Enterprise group?

Where it fits

Teams that get the most from Freshdesk in Memtro, with the rest of their stack attached.

• SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
• ProductHear what customers actually ask forFeature requests are scattered across tickets, call notes, Slack threads and issues. Memtro reads them where they live, links them to the customers who raised them, and remembers which decision closed each one.
• SalesWalk into every call briefedAccount history, open tickets, invoices, the last email thread and what was decided internally, pulled together from the systems that hold them and remembered for next time.

Questions

Can Memtro change anything in Freshdesk?

No. The Freshdesk connector is read-only: every tool reads, searches or lists. Nothing is created, sent, updated or deleted, and the credentials you give it should be read-only too.

Who can use a Freshdesk connection?

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my Freshdesk data?

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Freshdesk records into memory as entities.

How do I connect Freshdesk?

Domain and API key. In Freshdesk click your profile picture → Profile settings and copy your API key.