Ask which IT tickets are open for a person, and how much time a ticket took.
Connect Freshservice with your subdomain and an API key and Memtro reads tickets by date, requester, type or a filter query, a ticket's conversation thread and time entries, changes with risk and planned window, requesters and agents. It reads on demand and there is no hourly sync. When you ask, and once an administrator has granted the action by name, it can create and update tickets, add notes, tasks and time, raise changes and problems, and add requesters. A public reply emails the requester at once and cannot be recalled, and new or resolved tickets may email people.
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Freshservice tool, reads what it needs, and answers with the source cited.
These tools change something in Freshservice. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Freshservice, choosing the same kinds; the tab shows Freshservice's own steps. Each event can start a job, with the event as its input. Freshservice sends a secret with every delivery, and one without it is refused.
Events and webhooksOnce Freshservice is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Freshservice + MemtroWhich IT tickets are open for Priya Sharma?
Which urgent tickets have no agent assigned?
What changes are planned for this weekend, and what is their risk?
Reply to ticket 4182 that the replacement laptop arrives Thursday
Open a ticket for dan.fletcher@acme.com: VPN drops every hour, high priority
Before a one-to-one, the IT manager asks what is open for Dan Fletcher. Memtro finds him as a requester by email and lists three tickets with status, priority and assigned agent: a laptop request is pending, and an access request is overdue.
After fixing a printer queue, support engineer Aisha Khan asks Memtro to tell the requester and close the ticket. Memtro sends her approved public reply, which Freshservice emails to the requester, logs 45 minutes of non-billable time in her name, and resolves the ticket.
The teams that lean on Freshservice most, a question each of them asks, and what they connect beside it.
A record in Freshservice is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Freshdesk
Gorgias
Crisp
Groove
Plain
Freshchat
Kustomer
Dixa
HelpCrunch
Custify
Atera
Trengo
ConnectWise PSA
Enchant
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio
Teamwork DeskYour Freshservice subdomain is the acme in https://acme.freshservice.com. A custom domain does not work with the API
In Freshservice open your profile picture → Profile settings and copy Your API Key, below the change-password section
The key acts as that agent: Memtro sees and does only what that agent can, and listing agents may need admin rights
In Memtro open Connections → Freshservice, paste the Freshservice subdomain and API key, and connect
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Freshservice tools are the same everywhere.
Only when you ask, and only what it has been granted: add a private note to a ticket (agents only, nobody is emailed); add a non-billable time entry to a ticket for a named agent; create a ticket for a requester; update a ticket's status, priority, assignment, category or tags; send a public reply to the requester on a ticket; add a public note the requester can see; add a task to a ticket; update or complete a ticket task; move a ticket to the trash; raise a change request; update a change; add a private note to a change; open a problem record; add a note to a problem; create a requester. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
Freshservice subdomain and API key. Your Freshservice subdomain is the acme in https://acme.freshservice.com. A custom domain does not work with the API.
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Freshservice, choosing the same kinds; the tab shows Freshservice's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.
Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.
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