Roadmap review
Maya Okafor, product manager at Acme Ltd, asked which ideas had the most votes this quarter. Memtro listed them with status, topics, votes and priority score, and noted which were already on the roadmap.
Frill + Memtro
Which Frill ideas have the most votes, and what is on the roadmap?
Frill connects Memtro to your feedback board, roadmap and announcements. It reads ideas with status, topics, votes, comment count, priority score and roadmap and approval state, and searches them by text. It also reads an idea's comments and internal notes, announcements, statuses and topics. When asked and granted, it can create, change or delete ideas, comment publicly or as an internal note, edit or delete comments, vote for a follower, write, publish, edit or delete announcements, and add statuses and topics. The key has full access to your Frill account, and followers' names and emails are never returned.
In Memtro
What you can do with Frill in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Frill tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists ideas by status, topic or board, sorted by votes, priority or date, with roadmap and approval state.
- 02Searches ideas by name and description, and reads an idea's description, comments and internal notes.
- 03Lists announcements with published state and linked ideas, and the statuses and topics set up in Frill.
- 04When asked and granted, creates, changes or deletes ideas, and votes or removes a vote for a follower. An approved idea is public.
- 05When asked and granted, comments publicly, where followers may be notified, or as an internal note, and edits or deletes comments.
- 06When asked and granted, writes announcements as drafts or publishes them to the public changelog, where subscribers may be emailed, and adds statuses and topics.
Acts when asked
When you ask it to
These tools change something in Frill. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create an idea on the board
- 02Change an idea's name, description, status, topics, pin, archive, roadmap or approval
- 03Delete an idea
- 04Comment on an idea, publicly or as an internal note
- 05Edit a comment
- 06Delete a comment
- 07Vote for an idea on a follower's behalf
- 08Remove a follower's vote
- 09Write an announcement, as a draft or published (published ones reach customers)
- 10Edit or publish an announcement
- 11Delete an announcement
- 12Add an idea status
- 13Add a topic
In practice
Ask it like you would a colleague
Once Frill is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Frill + MemtroWhich ideas have the most votes?
What is on the roadmap under Planned?
Are there any ideas about exporting to CSV?
What did we announce last month?
Add a vote for the Slack alerts idea on behalf of tom@northwind.example.
A vote from a call
Dan Fletcher, account manager at Northwind, told Memtro a customer asked for calendar sync on a call. As granted, Memtro found the customer as a follower and added their vote, which counted towards the idea's votes and priority.
Teams
Where it fits
The teams that lean on Frill most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
Better together
Works with
A record in Frill is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesFrill with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesFrill with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesFrill with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- Finance and commerceFrill with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceFrill with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceFrill with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- Engineering and operationsFrill with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsFrill with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsFrill with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Support
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Help Scout
- Zendesk
- Intercom
Freshdesk- Front
- Zoho Desk
Gorgias- Jira Service Management
- Chatwoot
Crisp- Zammad
Groove
Plain
Freshchat
Freshservice
Kustomer- LiveChat
Dixa
HelpCrunch- Pylon
Custify
Atera- Survicate
Trengo
ConnectWise PSA- Deskpro
Enchant- Featurebase
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio- HelpDesk
Teamwork Desk- UserVoice
Setup
How to connect
Connect withAPI key
- 1
In the Frill dashboard, open Settings, Company and copy the API key. It has full access to your account.
- 2
In Memtro, open Connections → Frill and paste the API key.
- 3
An administrator grants the actions by name, such as publishing announcements, to the teams that may use them.
- 4
Ask which ideas have the most votes.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Frill tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Frill?+
Only when you ask, and only what it has been granted: create an idea on the board; change an idea's name, description, status, topics, pin, archive, roadmap or approval; delete an idea; comment on an idea, publicly or as an internal note; edit a comment; delete a comment; vote for an idea on a follower's behalf; remove a follower's vote; write an announcement, as a draft or published (published ones reach customers); edit or publish an announcement; delete an announcement; add an idea status; add a topic. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Frill connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Frill data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Frill?+
API key. In the Frill dashboard, open Settings, Company and copy the API key. It has full access to your account.
Connect Frill in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.