Morning queue check
Sarah Chen, support lead at Acme Ltd, asked which open tickets had no assignee. Memtro listed them with subject, inbox and labels, newest first, and read the messages on the oldest one.
Enchant + Memtro
Which Enchant tickets are open and unassigned right now?
Enchant connects Memtro to your shared inbox. It reads tickets by state, inbox, assignee, label and date, and each ticket's messages and customer. It also lists your agents and finds customers by email. When asked and granted, it can add an internal note, email a reply to the customer, open a ticket, change a ticket's state, assignee, inbox or subject, add or remove labels, and create or edit customers and their contacts. With events on, Enchant tells Memtro when a label is added to a ticket, and a job can start on it. You add that webhook in Enchant.
In Memtro
What you can do with Enchant in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Enchant tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists tickets by state, inbox, assignee or unassigned, label and date, newest first.
- 02Reads one ticket with its replies and internal notes, and lists the help desk's agents.
- 03Finds customers by email with their names and summary note. Phone numbers and Twitter handles are never passed on.
- 04When asked and granted, adds an internal note only agents see, or emails a reply to the customer that cannot be recalled.
- 05When asked and granted, opens a ticket, changes its state, assignee, inbox or subject, adds or removes labels, and creates or edits customers and their contacts.
- 06With events on, a label added to an Enchant ticket can start a job.
Acts when asked
When you ask it to
These tools change something in Enchant. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Add an internal note to a ticket
- 02Email a reply to the customer on a ticket
- 03Open a new email ticket for a customer
- 04Change a ticket's state, assignee, inbox or subject, or mark it spam or trash
- 05Add labels to a ticket
- 06Remove labels from a ticket
- 07Create a customer
- 08Change a customer's name, summary or contacts
- 09Add an email, phone or Twitter contact to a customer
- 10Delete a contact from a customer
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Enchant, choosing the same kinds; the tab shows Enchant's own steps. Each event can start a job, with the event as its input. Enchant signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A label was added to a ticket
In practice
Ask it like you would a colleague
Once Enchant is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Enchant + MemtroWhich Enchant tickets are open and unassigned?
What has the customer said on ticket 4821 so far?
Which tickets labelled refund are on hold?
Which agents are on the help desk?
Add an internal note to ticket 4821 saying the replacement has shipped.
Escalation label job
At Northwind, a job starts when a label is added to an Enchant ticket. It reads the ticket and its messages and, as granted, adds an internal note summarising the thread for Tom Reilly, the support manager. Only agents see the note.
Teams
Where it fits
The teams that lean on Enchant most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
Better together
Works with
A record in Enchant is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesEnchant with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesEnchant with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesEnchant with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- Finance and commerceEnchant with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceEnchant with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceEnchant with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- Engineering and operationsEnchant with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsEnchant with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsEnchant with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Support
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Help Scout
- Zendesk
- Intercom
Freshdesk- Front
- Zoho Desk
Gorgias- Jira Service Management
- Chatwoot
Crisp- Zammad
Groove
Plain
Freshchat
Freshservice
Kustomer- LiveChat
Dixa
HelpCrunch- Pylon
Custify
Atera- Survicate
Trengo
ConnectWise PSA- Deskpro
- Featurebase
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio- HelpDesk
Teamwork Desk- UserVoice
Setup
How to connect
Connect withHelp desk site and access token
- 1
In Enchant, open Settings, Apps, API, install the API app and copy the access token it shows. The token has no scopes and full access to the help desk.
- 2
In Memtro, open Connections → Enchant and enter your Help desk site, such as acme for acme.enchant.com, and the Access token.
- 3
An administrator grants the actions by name, such as emailing replies, to the teams that may use them. Events are turned on from the connection's Events tab, and the address is then added in Enchant's Webhooks app.
- 4
Ask which Enchant tickets are open and unassigned.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Enchant tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Enchant?+
Only when you ask, and only what it has been granted: add an internal note to a ticket; email a reply to the customer on a ticket; open a new email ticket for a customer; change a ticket's state, assignee, inbox or subject, or mark it spam or trash; add labels to a ticket; remove labels from a ticket; create a customer; change a customer's name, summary or contacts; add an email, phone or Twitter contact to a customer; delete a contact from a customer. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Enchant connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Enchant data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Enchant records into memory as entities.
How do I connect Enchant?+
Help desk site and access token. In Enchant, open Settings, Apps, API, install the API app and copy the access token it shows. The token has no scopes and full access to the help desk.
Can Enchant start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Enchant, choosing the same kinds; the tab shows Enchant's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Enchant in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.