Picking the next feature
Maya Okafor, product manager at Acme Ltd, asked which open ideas had the most supporters. Memtro listed the top ten with forum, status and comment counts, and noted two still under review.
UserVoice + Memtro
Which ideas have the most support, and what have we told customers about them?
UserVoice connects Memtro to your product feedback. It reads ideas with forum, public status, labels, and supporter and comment counts, an idea's comments, internal notes and status updates, feedback records, roadmap features, and the forums, statuses, labels and categories. When asked, and once an administrator has granted the action by name, it can post a public comment or an internal note, create or edit an idea, change its public status, assign an owner, add or remove a label, approve an idea held for moderation, log a feedback record or delete an idea. Commenters' emails are never returned.
In Memtro
What you can do with UserVoice in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right UserVoice tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists ideas with title, public status, forum, category, labels, supporter and comment counts, creator and owner, filtered by words, forum or status
- 02Reads one idea with up to 2,000 characters of its description, its public comments and its internal notes
- 03Lists public status updates with the message and how many supporter emails went out, and feedback records with channel and source
- 04Lists roadmap features with linked ideas and supporting users and accounts, and the forums, statuses, labels and categories
- 05When asked and granted, posts a public comment that shows on the portal, adds an internal note only admins see, creates or edits an idea, assigns an owner, changes labels or approves a held idea
- 06When asked and granted, changes an idea's public status with a message, emailing its supporters only if you say so, logs a feedback record, or deletes an idea with its votes and comments
Acts when asked
When you ask it to
These tools change something in UserVoice. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Post a public comment on an idea (visible on the portal; subscribers may be emailed)
- 02Add an internal note to an idea (admins only)
- 03Create an idea in a forum
- 04Edit an idea's title, description, forum or category
- 05Change an idea's public status with an update, optionally emailing its supporters
- 06Assign an idea to an admin
- 07Add a label to an idea
- 08Remove a label from an idea
- 09Approve an idea held for moderation
- 10Log a feedback record against an idea
- 11Delete an idea
In practice
Ask it like you would a colleague
Once UserVoice is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
UserVoice + Memtro
Which open ideas have the most supporters?
What have we told customers about the bulk export idea?
Which feedback came in from Zendesk this month?
How many ideas are linked to the reporting roadmap feature?
Mark the dark mode idea as started without emailing supporters
Closing the loop
Tom Reilly, head of product at Northwind, asked Memtro to mark the bulk export idea as completed with a short message and email its supporters. Memtro changed the status in UserVoice, which posted the message on the portal and emailed everyone who supported the idea.
Teams
Where it fits
The teams that lean on UserVoice most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
Better together
Works with
A record in UserVoice is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesUserVoice with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesUserVoice with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesUserVoice with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- Finance and commerceUserVoice with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceUserVoice with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceUserVoice with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- Engineering and operationsUserVoice with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsUserVoice with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsUserVoice with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Support
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Help Scout
- Zendesk
- Intercom
Freshdesk- Front
- Zoho Desk
Gorgias- Jira Service Management
- Chatwoot
Crisp- Zammad
Groove
Plain
Freshchat
Freshservice
Kustomer- LiveChat
Dixa
HelpCrunch- Pylon
Custify
Atera- Survicate
Trengo
ConnectWise PSA- Deskpro
Enchant- Featurebase
Frill
Gladly
HaloPSA
HappyFox
Jitbit Helpdesk
Nicereply
Re:amaze
SolarWinds Service Desk
Stonly
Syncro
Tidio- HelpDesk
Teamwork Desk
Setup
How to connect
Connect withUserVoice subdomain and API token
- 1
In UserVoice, open Admin Console → Settings → Integrations → UserVoice API keys and choose Add API Key. Name it Memtro and leave Application URL and Callback URL blank.
- 2
Tick Trusted and save, then click Create beside the new key and copy the token. A trusted key acts with an admin's full access.
- 3
In Memtro, open Connections → UserVoice and paste UserVoice subdomain (acme for acme.uservoice.com) and API token.
- 4
Ask your first question: which open ideas have the most supporters?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The UserVoice tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in UserVoice?+
Only when you ask, and only what it has been granted: post a public comment on an idea (visible on the portal; subscribers may be emailed); add an internal note to an idea (admins only); create an idea in a forum; edit an idea's title, description, forum or category; change an idea's public status with an update, optionally emailing its supporters; assign an idea to an admin; add a label to an idea; remove a label from an idea; approve an idea held for moderation; log a feedback record against an idea; delete an idea. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a UserVoice connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my UserVoice data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect UserVoice?+
UserVoice subdomain and API token. In UserVoice, open Admin Console → Settings → Integrations → UserVoice API keys and choose Add API Key. Name it Memtro and leave Application URL and Callback URL blank.
Connect UserVoice in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.