Failed payments
Priya Sharma, finance lead at Acme Ltd, asked why payments failed this week. Memtro listed each failed payment with amount, method and the error Razorpay gave, and grouped them by reason.
Razorpay + Memtro
Which payments failed this week, and why?
Razorpay connects Memtro to the payments on your own merchant account. It reads payments, orders, refunds, settlements, disputes, payment links and subscriptions over a date window, with amounts, status and failure reasons, and customers by name and email. When asked, and once an administrator has granted the action by name, it can create an order, a customer or a payment link, send or cancel a payment link, capture an authorised payment, which charges the customer, and refund a payment, which moves money. Card, bank and VPA details are never returned.
In Memtro
What you can do with Razorpay in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Razorpay tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists payments in a date window with amount, currency, status, method, payer email, fee and tax, and the error for a failed one
- 02Lists orders with amount paid and due, refunds with status and speed, and settlements with fees and the bank's UTR reference
- 03Lists disputes with reason, amount deducted, phase and respond-by date, and subscriptions with charges paid and the next charge date
- 04Lists customers by name and email, and payment links with status, amount paid, short URL and expiry
- 05When asked and granted, creates an order, a customer or a payment link, which Razorpay does not send, and sends a link to its customer by email or SMS or cancels it
- 06When asked and granted, captures an authorised payment, which charges the customer, or refunds a payment fully or in part, which cannot be reversed
Acts when asked
When you ask it to
These tools change something in Razorpay. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create an order
- 02Create a payment link (Razorpay does not notify the customer)
- 03Send or resend a payment link to its customer by email or SMS
- 04Cancel a payment link
- 05Capture an authorised payment (charges the customer)
- 06Refund a payment, fully or partly (moves money)
- 07Create a customer
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Razorpay, choosing the same kinds; the tab shows Razorpay's own steps. Each event can start a job, with the event as its input, and can be remembered where you choose. Razorpay signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A payment was authorised
- 02A payment was captured
- 03A payment failed
- 04An order was paid
- 05A refund was created
- 06A refund was processed
- 07A refund failed
- 08A dispute was raised
- 09A dispute needs more evidence
- 10A dispute was won
- 11A dispute was lost
- 12A dispute was closed
- 13An invoice was paid
- 14An invoice was partly paid
- 15An invoice expired
- 16A subscription became active
- 17A subscription was charged
- 18A subscription charge failed and is pending
- 19A subscription was halted
- 20A subscription was cancelled
- 21A subscription completed
- 22A payment link was paid
- 23A payment link expired
- 24A payment link was cancelled
- 25A settlement reached the bank account
In practice
Ask it like you would a colleague
Once Razorpay is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Razorpay + Memtro
Which payments failed this week, and why?
How much was settled to our bank account last month?
Which disputes need a response before Friday?
Which payment links are still unpaid?
Refund half of payment pay_29QQoUBi66xm2f
Sending a payment link
Tom Reilly, account manager at Northwind, asked Memtro to create a payment link for BigCo's workshop fee and send it to their finance contact. Memtro created the link, then had Razorpay email it to the customer on it. The email reached BigCo and cannot be recalled.
Teams
Where it fits
The teams that lean on Razorpay most, a question each of them asks, and what they connect beside it.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Razorpay is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesRazorpay with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesRazorpay with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesRazorpay with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportRazorpay with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportRazorpay with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportRazorpay with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatRazorpay with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatRazorpay with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatRazorpay with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Finance and commerce
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Xero
- Stripe
- Felloh
- Wise
- Starling Bank
- QuickBooks Online
- Shopify
- WooCommerce
NetSuite- Sage Accounting
Ramp- AWS Cost Explorer
- Dynamics 365 Business Central
- Square
- Brex
FreeAgent- GoCardless
- PayPal
- BigCommerce
- Chargebee
- Companies House
- Dynamics 365 Finance & Operations
- ERPNext
- Exact Online
- Lemon Squeezy
- Odoo
- Paddle
- Zoho Books
Holded- Mercury
Mollie
QuickFile
Recurly- Squarespace Commerce
Airwallex- Invoice Ninja
Maxio- Moneybird
Pennylane
Charity Commission (England and Wales)
Checkout.com
FCA Register- Payhawk
- RevenueCat
Soldo
Spendesk- Firefly III
Lago- Medusa
- Braintree
Recharge- PrestaShop
Katana
Chaser
Unleashed- Ecwid
Printful- SumUp
Orb
Quaderno
Donorbox
Avalara AvaTax
Billy
Cin7 Core
Codat
ComplyAdvantage- e-conomic
- Gumroad
inFlow Inventory- Klarna
- Adobe Commerce (Magento)
Metronome- Moss
MRPeasy
Persona
Precoro
Printify
Rydoo
Saleor
Snipcart
Swell- TeamUp
Veeqo
Zuora
VAT Sense
Paystack- Shopware
Setup
How to connect
Connect withKey Id and Key Secret
- 1
In the Razorpay Dashboard, open Account & Settings → API Keys and choose Test or Live mode first.
- 2
Generate a key and copy the Key Id. The Key Secret is shown once, on the pop-up, so download or copy it then. Regenerating the key stops this connection working.
- 3
In Memtro, open Connections → Razorpay and paste the Key Id and Key Secret.
- 4
Ask your first question: which payments failed this week, and why?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Razorpay tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Razorpay?+
Only when you ask, and only what it has been granted: create an order; create a payment link (Razorpay does not notify the customer); send or resend a payment link to its customer by email or SMS; cancel a payment link; capture an authorised payment (charges the customer); refund a payment, fully or partly (moves money); create a customer. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Razorpay connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Razorpay data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Razorpay?+
Key Id and Key Secret. In the Razorpay Dashboard, open Account & Settings → API Keys and choose Test or Live mode first.
Can Razorpay start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Razorpay, choosing the same kinds; the tab shows Razorpay's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Razorpay in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.