Clearing the shipping queue
Priya Sharma, e-commerce manager at Acme Ltd, asked which paid orders had not shipped. Memtro listed them with order number, payment and delivery status, and flagged the oldest three still open.
Shopware + Memtro
Which orders are paid but not shipped yet?
Shopware connects Memtro to your Shopware 6 shop through its Admin API. It reads orders with order, payment and delivery status, totals, tracking codes and line items, products with stock and price, customers by name and email with order counts and totals, product reviews and sales channels, and syncs new and changed orders. When asked, and once an administrator has granted the action by name, it can move an order, delivery or payment to another status, optionally emailing the customer, set tracking codes, note an internal comment, change stock or the active flag, and show or hide a review.
In Memtro
What you can do with Shopware in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Shopware tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists orders, newest first, with order number, order, payment and delivery status, tracking codes, totals and currency, and reads one order with its line items, payments and deliveries
- 02Lists products with product number, name, active, stock and available stock, gross and net price, sales and average rating, and finds low stock
- 03Finds customers by customer number or email with name, company, group, order count, total ordered and last order date. Addresses, phone numbers and birthdays are not returned
- 04Lists product reviews with title, text, points, whether shown and the shop's reply, and lists sales channels with whether each is active or in maintenance
- 05When asked and granted, moves an order, delivery or payment to another status, such as complete, ship or refund, and emails the customer only when told to
- 06When asked and granted, sets a delivery's tracking codes, which the customer sees in their account, sets an order's internal comment, changes a product's stock or active flag, and shows or hides a review
Acts when asked
When you ask it to
These tools change something in Shopware. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Move an order to another status: process, complete, cancel or reopen (optionally emails the customer)
- 02Move a delivery to another status: ship, partly ship, return, cancel or reopen (optionally emails the customer)
- 03Move a payment to another status such as paid or refunded (optionally emails the customer)
- 04Set a delivery's tracking codes
- 05Set an order's internal comment
- 06Change a product's stock or whether it is active
- 07Show or hide a product review
In practice
Ask it like you would a colleague
Once Shopware is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Shopware + Memtro
Which orders are paid but not shipped yet?
Which products are at or below five in stock?
What has this customer ordered from us in total?
Which reviews gave two points or fewer this month?
Mark the delivery on order 10042 as shipped with tracking code JD0002
Shipping with tracking
Dan Fletcher, warehouse lead at Northwind, asked Memtro to add a tracking code to order 10042 and mark it shipped, with an email to the customer. Memtro set the tracking code and moved the delivery to shipped in Shopware, and the customer received the shipping email.
Teams
Where it fits
The teams that lean on Shopware most, a question each of them asks, and what they connect beside it.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Shopware is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesShopware with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesShopware with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesShopware with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportShopware with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportShopware with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportShopware with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatShopware with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatShopware with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatShopware with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Finance and commerce
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Xero
- Stripe
- Felloh
- Wise
- Starling Bank
- QuickBooks Online
- Shopify
- WooCommerce
NetSuite- Sage Accounting
Ramp- AWS Cost Explorer
- Dynamics 365 Business Central
- Square
- Brex
FreeAgent- GoCardless
- PayPal
- BigCommerce
- Chargebee
- Companies House
- Dynamics 365 Finance & Operations
- ERPNext
- Exact Online
- Lemon Squeezy
- Odoo
- Paddle
- Zoho Books
Holded- Mercury
Mollie
QuickFile
Recurly- Squarespace Commerce
Airwallex- Invoice Ninja
Maxio- Moneybird
Pennylane
Charity Commission (England and Wales)
Checkout.com
FCA Register- Payhawk
- RevenueCat
Soldo
Spendesk- Firefly III
Lago- Medusa
- Braintree
Recharge- PrestaShop
Katana
Chaser
Unleashed- Ecwid
Printful- SumUp
Orb
Quaderno
Donorbox
Avalara AvaTax
Billy
Cin7 Core
Codat
ComplyAdvantage- e-conomic
- Gumroad
inFlow Inventory- Klarna
- Adobe Commerce (Magento)
Metronome- Moss
MRPeasy
Persona
Precoro
Printify
Rydoo
Saleor
Snipcart
Swell- TeamUp
Veeqo
Zuora
VAT Sense
Paystack- Razorpay
Setup
How to connect
Connect withShop host, Access key ID and Secret access key
- 1
In Shopware Administration, open Settings → System → Integrations → Add integration and name it Memtro.
- 2
Switch on Administrator, or give it a role that can read orders, products, customers and reviews, and edit them for the actions. Save and copy both keys: the secret is shown once.
- 3
In Memtro, open Connections → Shopware and fill in Shop host, Access key ID and Secret access key.
- 4
Ask your first question: which orders are paid but not shipped yet?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Shopware tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Shopware?+
Only when you ask, and only what it has been granted: move an order to another status: process, complete, cancel or reopen (optionally emails the customer); move a delivery to another status: ship, partly ship, return, cancel or reopen (optionally emails the customer); move a payment to another status such as paid or refunded (optionally emails the customer); set a delivery's tracking codes; set an order's internal comment; change a product's stock or whether it is active; show or hide a product review. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Shopware connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Shopware data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Shopware records into memory as entities.
How do I connect Shopware?+
Shop host, Access key ID and Secret access key. In Shopware Administration, open Settings → System → Integrations → Add integration and name it Memtro.
Connect Shopware in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.