Stuck orders found
Maya Okafor, ecommerce manager at Acme Ltd, asked which orders from last week were still processing. Memtro listed them with totals, items and shipping method. She chased the warehouse for the oldest ones.
Adobe Commerce (Magento) + Memtro
Which orders from last week are still processing?
Adobe Commerce (Magento) connects Memtro to your store. It reads orders by status, date, number or customer with totals and items, then invoices, credit memos and shipments. It also reads products with price and stock, customer ids by email, cart price rules and store views. An hourly sync brings recent records into memory. When asked and granted, it can comment on, hold, release, cancel, re-email, invoice, ship or refund orders, capture or void invoices, set prices and stock, and delete products. Customer names, emails and addresses are never returned, only customer ids.
In Memtro
What you can do with Adobe Commerce (Magento) in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Adobe Commerce (Magento) tool, reads what it needs, and answers with the source cited.
What it does
- 01Orders by status, date, number or customer id, with totals, items, shipping and payment method.
- 02Invoices, credit memos and shipments for an order or a date window.
- 03Products by SKU, name or status with price, cart price rules, and the store views.
- 04Customer accounts found by email, group or date, returned as ids only.
- 05When asked and granted, comments on, holds, releases, cancels or re-emails an order, and invoices or ships it. The customer is emailed only when you say so, or on a re-sent confirmation.
- 06When asked and granted, refunds an order or invoice, captures or voids an invoice, which can move money, sets prices and source stock, and deletes a product.
Acts when asked
When you ask it to
These tools change something in Adobe Commerce (Magento). The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Add a comment to an order, emailing the customer only if you say so
- 02Put an order on hold
- 03Release an order from hold
- 04Cancel an order
- 05Email the order confirmation to the customer again
- 06Invoice an order, optionally capturing the payment
- 07Ship an order, with tracking numbers
- 08Refund an order offline (credit memo)
- 09Refund an invoice, online through the payment gateway or offline
- 10Capture the payment on an invoice
- 11Void an invoice
- 12Set product prices by SKU
- 13Set stock quantities per inventory source
- 14Delete a product (permanent)
In practice
Ask it like you would a colleague
Once Adobe Commerce (Magento) is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Adobe Commerce (Magento) + Memtro
Which orders from last week are still processing?
Show order 000001234 with its items and shipments.
What is the price of SKU MUG-01?
Which cart price rules are active?
Put order 000001234 on hold.
Order held on request
Dan Fletcher, operations lead at Northwind, asked Memtro to hold an order while a payment query was checked. With the action granted, Memtro put it on hold, so it could not be invoiced or shipped. The customer was not told.
Teams
Where it fits
The teams that lean on Adobe Commerce (Magento) most, a question each of them asks, and what they connect beside it.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Adobe Commerce (Magento) is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesAdobe Commerce (Magento) with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesAdobe Commerce (Magento) with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesAdobe Commerce (Magento) with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportAdobe Commerce (Magento) with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportAdobe Commerce (Magento) with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportAdobe Commerce (Magento) with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatAdobe Commerce (Magento) with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatAdobe Commerce (Magento) with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatAdobe Commerce (Magento) with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Finance and commerce
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Xero
- Stripe
- Felloh
- Wise
- Starling Bank
- QuickBooks Online
- Shopify
- WooCommerce
NetSuite- Sage Accounting
Ramp- AWS Cost Explorer
- Dynamics 365 Business Central
- Square
- Brex
FreeAgent- GoCardless
- PayPal
- BigCommerce
- Chargebee
- Companies House
- Dynamics 365 Finance & Operations
- ERPNext
- Exact Online
- Lemon Squeezy
- Odoo
- Paddle
- Zoho Books
Holded- Mercury
Mollie
QuickFile
Recurly- Squarespace Commerce
Airwallex- Invoice Ninja
Maxio- Moneybird
Pennylane
Charity Commission (England and Wales)
Checkout.com
FCA Register- Payhawk
- RevenueCat
Soldo
Spendesk- Firefly III
Lago- Medusa
- Braintree
Recharge- PrestaShop
Katana
Chaser
Unleashed- Ecwid
Printful- SumUp
Orb
Quaderno
Donorbox
Avalara AvaTax
Billy
Cin7 Core
Codat
ComplyAdvantage- e-conomic
- Gumroad
inFlow Inventory- Klarna
Metronome- Moss
MRPeasy
Persona
Precoro
Printify
Rydoo
Saleor
Snipcart
Swell- TeamUp
Veeqo
Zuora
VAT Sense
Paystack- Razorpay
- Shopware
Setup
How to connect
Connect withStore host, consumer key, consumer secret, access token and access token secret
- 1
In the store admin, open System → Extensions → Integrations, add an integration named Memtro, choose its API resources, then Activate and Allow.
- 2
In Memtro, open Connections → Adobe Commerce (Magento) and enter the Store host, Consumer key, Consumer secret, Access token and Access token secret.
- 3
An administrator grants the actions by name, such as Ship an order, with tracking numbers, to the teams that may use them. Set the store view code if prices should follow another view.
- 4
Ask "Which orders from last week are still processing?"
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Adobe Commerce (Magento) tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Adobe Commerce (Magento)?+
Only when you ask, and only what it has been granted: add a comment to an order, emailing the customer only if you say so; put an order on hold; release an order from hold; cancel an order; email the order confirmation to the customer again; invoice an order, optionally capturing the payment; ship an order, with tracking numbers; refund an order offline (credit memo); refund an invoice, online through the payment gateway or offline; capture the payment on an invoice; void an invoice; set product prices by SKU; set stock quantities per inventory source; delete a product (permanent). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Adobe Commerce (Magento) connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Adobe Commerce (Magento) data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Adobe Commerce (Magento) records into memory as entities.
How do I connect Adobe Commerce (Magento)?+
Store host, consumer key, consumer secret, access token and access token secret. In the store admin, open System → Extensions → Integrations, add an integration named Memtro, choose its API resources, then Activate and Allow.
Connect Adobe Commerce (Magento) in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.