Monthly numbers
On the first of the month the founder asks how October went. Memtro sums the completed transactions in Paddle: gross, tax, fees and earnings by currency, new checkouts against renewals, and which days were busiest.
Paddle + Memtro
Customers, subscriptions, transactions and refunds from Paddle Billing, with the fees shown.
Connect Paddle Billing with an API key and Memtro reads customers, subscriptions, transactions with tax, Paddle's fee and your earnings, products and prices, refunds and chargebacks, and revenue for any period. Every hour the sync writes each completed payment and subscription change into memory. When asked, and once an administrator has granted each action by name, it cancels, pauses, resumes or changes subscriptions, adds one-time charges, refunds or credits transactions, and manages customers, discounts, products and prices. Refunds, charges and resuming a subscription move the customer's money, and an immediate cancellation is permanent. Paddle Classic is not supported.
In Memtro
What you can do with Paddle in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Paddle tool, reads what it needs, and answers with the source cited.
What it does
- 01Customers by exact email or a search over name and email, each with subscriptions and 20 recent transactions
- 02Subscriptions by status, customer or price, with items, amount per cycle, next billing and scheduled changes
- 03Transactions by status, customer or billed date with tax, fee and earnings, plus refunds, credits and chargebacks
- 04Revenue for a period from up to 150 completed transactions, and an hourly sync of each completed payment and subscription change into memory
- 05When asked and granted, cancels, pauses, resumes or changes a subscription, adds a one-time charge, and refunds or credits a transaction. Resuming, charging and refunding move the customer's money, and an immediate cancellation is permanent
- 06When asked and granted, creates, updates or archives customers, discounts, products and prices
Acts when asked
When you ask it to
These tools change something in Paddle. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Cancel a subscription, at the end of the period or immediately
- 02Pause a subscription, or resume a paused one (resuming bills the customer)
- 03Change a subscription's items, quantities or next billing date, or drop a scheduled change
- 04Add a one-time charge to a subscription
- 05Refund or credit all or part of a transaction
- 06Create a customer, or update or archive one
- 07Create a discount, or update, disable or archive one
- 08Create a product or a price, or update or archive one
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Paddle for you. Each event can start a job, with the event as its input, and can be remembered where you choose. Paddle signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A transaction was paid and fully processed
- 02A payment was captured on a transaction
- 03A payment attempt failed
- 04A transaction became past due
- 05A transaction was billed (an invoice was issued)
- 06A transaction was canceled
- 07A subscription was created
- 08A subscription became active
- 09A subscription entered a trial
- 10A subscription changed
- 11A subscription became past due
- 12A subscription was paused
- 13A subscription was resumed
- 14A subscription was canceled
- 15A customer was created
- 16A customer was updated
- 17A refund or credit was created
- 18A refund or credit changed status
- 19A payout was paid
- 20An API key is about to expire
- 21An API key was found exposed
In practice
Ask it like you would a colleague
Once Paddle is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Paddle + Memtro
What was our revenue in October, net of Paddle's fees?
Which subscriptions are past due right now?
Has lena@fjordapps.com paid, and what did she buy?
How many subscriptions were cancelled this week, and on which prices?
Refund Lena's last transaction in full
The refund request
A Globex customer asks for their money back. Rachel Adams checks the transaction Memtro found and asks it to refund it in full and cancel the subscription at the end of the period. Memtro creates the refund adjustment, which returns the money to the original payment method, and schedules the cancellation, which can still be dropped before renewal.
Teams
Where it fits
The teams that lean on Paddle most, a question each of them asks, and what they connect beside it.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Paddle is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesPaddle with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesPaddle with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesPaddle with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportPaddle with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportPaddle with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportPaddle with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatPaddle with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatPaddle with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatPaddle with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Finance and commerce
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Xero
- Stripe
- Felloh
- Wise
- Starling Bank
- QuickBooks Online
- Shopify
- WooCommerce
NetSuite- Sage Accounting
Ramp- AWS Cost Explorer
- Dynamics 365 Business Central
- Square
- Brex
FreeAgent- GoCardless
- PayPal
- BigCommerce
- Chargebee
- Companies House
- Dynamics 365 Finance & Operations
- ERPNext
- Exact Online
- Lemon Squeezy
- Odoo
- Zoho Books
Holded- Mercury
Mollie
QuickFile
Recurly- Squarespace Commerce
Airwallex- Invoice Ninja
Maxio- Moneybird
Pennylane
Charity Commission (England and Wales)
Checkout.com
FCA Register- Payhawk
- RevenueCat
Soldo
Spendesk- Firefly III
Lago- Medusa
- Braintree
Recharge- PrestaShop
Katana
Chaser
Unleashed- Ecwid
Printful- SumUp
Orb
Quaderno
Donorbox
Avalara AvaTax
Billy
Cin7 Core
Codat
ComplyAdvantage- e-conomic
- Gumroad
inFlow Inventory- Klarna
- Adobe Commerce (Magento)
Metronome- Moss
MRPeasy
Persona
Precoro
Printify
Rydoo
Saleor
Snipcart
Swell- TeamUp
Veeqo
Zuora
VAT Sense
Paystack- Razorpay
- Shopware
Setup
How to connect
Connect withAPI key
- 1
In Paddle open Settings → Authentication → API keys → New API key with customer.read, subscription.read, transaction.read, product.read, price.read, adjustment.read and notification.read. The key is shown once
- 2
Add subscription.write and adjustment.write only for the actions that change or charge subscriptions and refund or credit transactions, and customer.write, discount.write, product.write and price.write only for creating or updating those. Keys expire after 90 days unless given a longer expiry, up to a year
- 3
In Memtro open Connections → Paddle, paste the API key and connect. A sandbox key (pdl_sdbx_…) connects to the sandbox by itself, and only an older unprefixed key needs the environment field
- 4
Ask what revenue came in last month
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Paddle tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Paddle?+
Only when you ask, and only what it has been granted: cancel a subscription, at the end of the period or immediately; pause a subscription, or resume a paused one (resuming bills the customer); change a subscription's items, quantities or next billing date, or drop a scheduled change; add a one-time charge to a subscription; refund or credit all or part of a transaction; create a customer, or update or archive one; create a discount, or update, disable or archive one; create a product or a price, or update or archive one. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Paddle connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Paddle data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Paddle records into memory as entities.
How do I connect Paddle?+
API key. In Paddle open Settings → Authentication → API keys → New API key with customer.read, subscription.read, transaction.read, product.read, price.read, adjustment.read and notification.read. The key is shown once.
Can Paddle start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Paddle for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Paddle in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.