Orders stuck on hold
Priya Sharma, e-commerce lead at Acme Ltd, asked which orders were on hold. Memtro listed them with their line items, costs and destination country.
Printify + Memtro
Which Printify orders are on hold, and what has shipped?
Printify shows you your shops, orders by status or SKU with costs and shipments, support requests, and products with variants and prices. It searches the catalog and prices shipping. When asked and granted, it can submit an order, send it to production, cancel it or change its address. It can also ask support for a reprint or refund, create, edit, publish or delete a product, and upload or archive images. Printify can tell Memtro as it happens when an order ships or a product changes, and a job can start on it. The customer's address is never shown.
In Memtro
What you can do with Printify in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Printify tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists orders by status or SKU with line items, costs in cents and shipments with tracking.
- 02Reads products with every enabled variant, SKU, price and cost, and the shops they sell in.
- 03Searches the catalog of blueprints and print providers and prices shipping without creating anything.
- 04When asked and granted, submits an order or sends it to production, which charges the Printify account.
- 05When asked and granted, cancels or readdresses an order, asks support for a reprint or refund, or publishes a product where shoppers see it.
- 06With events on, items shipped, items delivered or an order status change in Printify can start a job.
Acts when asked
When you ask it to
These tools change something in Printify. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Submit an order (charges the account when it goes to production)
- 02Send an order to production (charges the account)
- 03Cancel an order
- 04Cancel one line item of an order
- 05Change an order's shipping address
- 06Ask Printify support for a reprint
- 07Ask Printify support for a refund
- 08Create a product
- 09Edit a product's title, description, tags or variant prices
- 10Publish a product to the shop's sales channel
- 11Delete a product
- 12Upload an image from a URL
- 13Archive an uploaded image
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Printify for you. Each event can start a job, with the event as its input, and can be remembered where you choose. Printify signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01Order created
- 02Order status changed
- 03Order sent to production
- 04Items shipped
- 05Items delivered
- 06Order line item canceled
- 07Product created
- 08Product updated
- 09Product deleted
- 10Product publishing started
- 11Shop disconnected
- 12Support request updated
- 13Personalization preview finished
In practice
Ask it like you would a colleague
Once Printify is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Printify + MemtroWhich orders are on hold?
Has order 5821 shipped, and what is its tracking?
What are the enabled variants and prices of our hoodie?
How much would express shipping to Germany cost for two mugs?
Which print providers make this blueprint?
A shipment goes out
When items shipped on a Printify order, a job started for Dan Fletcher at Northwind. It read the order's shipments with tracking and summarised them for the customer team.
Teams
Where it fits
The teams that lean on Printify most, a question each of them asks, and what they connect beside it.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Printify is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesPrintify with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesPrintify with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesPrintify with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportPrintify with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportPrintify with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportPrintify with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatPrintify with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatPrintify with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatPrintify with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Finance and commerce
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Xero
- Stripe
- Felloh
- Wise
- Starling Bank
- QuickBooks Online
- Shopify
- WooCommerce
NetSuite- Sage Accounting
Ramp- AWS Cost Explorer
- Dynamics 365 Business Central
- Square
- Brex
FreeAgent- GoCardless
- PayPal
- BigCommerce
- Chargebee
- Companies House
- Dynamics 365 Finance & Operations
- ERPNext
- Exact Online
- Lemon Squeezy
- Odoo
- Paddle
- Zoho Books
Holded- Mercury
Mollie
QuickFile
Recurly- Squarespace Commerce
Airwallex- Invoice Ninja
Maxio- Moneybird
Pennylane
Charity Commission (England and Wales)
Checkout.com
FCA Register- Payhawk
- RevenueCat
Soldo
Spendesk- Firefly III
Lago- Medusa
- Braintree
Recharge- PrestaShop
Katana
Chaser
Unleashed- Ecwid
Printful- SumUp
Orb
Quaderno
Donorbox
Avalara AvaTax
Billy
Cin7 Core
Codat
ComplyAdvantage- e-conomic
- Gumroad
inFlow Inventory- Klarna
- Adobe Commerce (Magento)
Metronome- Moss
MRPeasy
Persona
Precoro
Rydoo
Saleor
Snipcart
Swell- TeamUp
Veeqo
Zuora
VAT Sense
Paystack- Razorpay
- Shopware
Setup
How to connect
Connect withPersonal access token
- 1
In Printify open My Profile, then Connections, and generate a token with the read scopes. Add the write scopes for actions and the webhook scopes for events. It expires after one year.
- 2
In Memtro open Connections → Printify and paste the Personal access token. Add a Shop id if you have more than one shop.
- 3
An administrator grants the order, product and image actions by name to the teams that may use them. Events are turned on from the connection's Events tab.
- 4
Ask: which orders are on hold?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Printify tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Printify?+
Only when you ask, and only what it has been granted: submit an order (charges the account when it goes to production); send an order to production (charges the account); cancel an order; cancel one line item of an order; change an order's shipping address; ask Printify support for a reprint; ask Printify support for a refund; create a product; edit a product's title, description, tags or variant prices; publish a product to the shop's sales channel; delete a product; upload an image from a URL; archive an uploaded image. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Printify connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Printify data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Printify?+
Personal access token. In Printify open My Profile, then Connections, and generate a token with the read scopes. Add the write scopes for actions and the webhook scopes for events. It expires after one year.
Can Printify start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Printify for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Printify in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.