Clearing the unassigned queue
Priya Sharma, a compliance analyst at Northwind, asked which high-risk onboarding cases nobody had picked up. Memtro listed the unassigned cases with their alert counts, highest priority and risk types, oldest first.
ComplyAdvantage + Memtro
Which high-risk onboarding cases are still unassigned?
ComplyAdvantage Mesh holds your AML cases. Memtro reads cases with state, stage, assignee and risk types, the alerts and screening risks on a case, customers by risk level, risk scores and labels, and onboarding results. When asked and granted, it can add notes, assign and move cases, set alert states, decide risks, set customer labels, status and risk, screen or re-screen customers, and release or reject held transactions. ComplyAdvantage can tell Memtro when a case opens or a risk level rises, and a job can start on it. Names, dates of birth and match profiles are never read.
In Memtro
What you can do with ComplyAdvantage in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right ComplyAdvantage tool, reads what it needs, and answers with the source cited.
What it does
- 01List cases by type, state, stage, assignee, risk level or date, with alert counts, highest priority and risk types.
- 02Open a case's alerts and the risks on each, with the review decision, match score and match types.
- 03Check customers by risk level and status, their latest risk score per category and labels, and onboarding workflow results.
- 04When asked and granted, add notes, assign cases, move a case to a stage or set an alert's state. A decision stage closes the case on the compliance record.
- 05When asked and granted, decide a screening risk, set labels, close or re-activate a customer, override a risk level, screen or re-screen a customer (billable), or release or reject a held transaction.
- 06With events on, a new case, a customer's risk level going up or a finished onboarding workflow can start a job.
Acts when asked
When you ask it to
These tools change something in ComplyAdvantage. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Add a note to a case
- 02Add a note to an alert
- 03Add a note to a customer
- 04Assign or unassign a case
- 05Move a case to a workflow stage (a decision stage closes it)
- 06Set an alert's state
- 07Record a decision on a screening risk
- 08Replace a customer's labels
- 09Close or re-activate a customer
- 10Override a customer's risk level
- 11Create and screen a customer (billable)
- 12Re-screen a customer (billable)
- 13Release or reject a held transaction
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with ComplyAdvantage for you. Each event can start a job, with the event as its input. ComplyAdvantage signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A case was created
- 02A case moved to another stage
- 03The alerts on a case changed
- 04An onboarding (create and screen) workflow finished
- 05A customer's risk score changed
- 06A customer's risk level went up
- 07A customer's risk level went down
- 08A customer's labels changed
- 09A held transaction was released or rejected
- 10Transaction monitoring finished
In practice
Ask it like you would a colleague
Once ComplyAdvantage is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
ComplyAdvantage + MemtroWhich high-risk onboarding cases are still unassigned?
What alerts are on case 3f2a, and has anyone reviewed their risks?
Which customers are rated prohibited or high risk?
What did the screening for the customer we onboarded this morning find?
Assign the oldest open monitoring case to Priya.
Risk level goes up
BigCo turned on the risk-level event so Tom Reilly, its MLRO, sees escalations as they happen. When a customer's risk level went up, a job read their latest risk score and labels and the open cases on them, and put it in front of Tom.
Teams
Where it fits
The teams that lean on ComplyAdvantage most, a question each of them asks, and what they connect beside it.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in ComplyAdvantage is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesComplyAdvantage with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesComplyAdvantage with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesComplyAdvantage with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportComplyAdvantage with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportComplyAdvantage with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportComplyAdvantage with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatComplyAdvantage with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatComplyAdvantage with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatComplyAdvantage with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Finance and commerce
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Xero
- Stripe
- Felloh
- Wise
- Starling Bank
- QuickBooks Online
- Shopify
- WooCommerce
NetSuite- Sage Accounting
Ramp- AWS Cost Explorer
- Dynamics 365 Business Central
- Square
- Brex
FreeAgent- GoCardless
- PayPal
- BigCommerce
- Chargebee
- Companies House
- Dynamics 365 Finance & Operations
- ERPNext
- Exact Online
- Lemon Squeezy
- Odoo
- Paddle
- Zoho Books
Holded- Mercury
Mollie
QuickFile
Recurly- Squarespace Commerce
Airwallex- Invoice Ninja
Maxio- Moneybird
Pennylane
Charity Commission (England and Wales)
Checkout.com
FCA Register- Payhawk
- RevenueCat
Soldo
Spendesk- Firefly III
Lago- Medusa
- Braintree
Recharge- PrestaShop
Katana
Chaser
Unleashed- Ecwid
Printful- SumUp
Orb
Quaderno
Donorbox
Avalara AvaTax
Billy
Cin7 Core
Codat- e-conomic
- Gumroad
inFlow Inventory- Klarna
- Adobe Commerce (Magento)
Metronome- Moss
MRPeasy
Persona
Precoro
Printify
Rydoo
Saleor
Snipcart
Swell- TeamUp
Veeqo
Zuora
VAT Sense
Paystack- Razorpay
- Shopware
Setup
How to connect
Connect withAccess key and secret
- 1
In ComplyAdvantage Mesh, open Settings → Access Management → API Credentials and create a credential for Memtro with only the view and update permissions it needs. Copy the access key and the secret, which is shown once.
- 2
In Memtro, open Connections → ComplyAdvantage and paste the Access key and the Secret.
- 3
Set the Region if your Mesh account is not on the default host. An administrator grants the case, risk and screening actions by name only to the analysts who may decide them. Events are turned on from the connection's Events tab.
- 4
Ask which high-risk onboarding cases are still unassigned.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The ComplyAdvantage tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in ComplyAdvantage?+
Only when you ask, and only what it has been granted: add a note to a case; add a note to an alert; add a note to a customer; assign or unassign a case; move a case to a workflow stage (a decision stage closes it); set an alert's state; record a decision on a screening risk; replace a customer's labels; close or re-activate a customer; override a customer's risk level; create and screen a customer (billable); re-screen a customer (billable); release or reject a held transaction. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a ComplyAdvantage connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my ComplyAdvantage data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect ComplyAdvantage?+
Access key and secret. In ComplyAdvantage Mesh, open Settings → Access Management → API Credentials and create a credential for Memtro with only the view and update permissions it needs. Copy the access key and the secret, which is shown once.
Can ComplyAdvantage start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with ComplyAdvantage for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect ComplyAdvantage in a few minutes
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