Support connectors
The ticket, and everything about the customer that would change how you answer it.
- Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.My App credentials or OAuthHourly sync
- ZendeskEvery ticket, reply and internal note, ready to be asked about.Subdomain, email and API tokenHourly sync
- IntercomCustomer conversations and the people behind them, in your company memory.OAuth or access tokenHourly sync
- FreshdeskAsk about any ticket, customer or company in your helpdesk.Domain and API keyHourly sync
- FrontCustomer conversations, contacts and response times from Front.API keyHourly sync
- Zoho DeskEvery support conversation in Zoho Desk, ready to be asked about.OAuthHourly sync
- GorgiasYour support inbox and the orders behind it, in one place.API keyHourly sync
- Jira Service ManagementQueues, requests and SLAs without opening the agent view.API keyHourly sync
The questions that cross systems
Most support questions are only half answerable inside support. These pairs are where the rest of the answer lives.
- Salesforce + ZendeskSee the account behind every ticket, in Salesforce terms
- HubSpot + Help ScoutSee the account behind every ticket
- Help Scout + StripeAnswer billing tickets without opening Stripe
- Help Scout + PostgresCheck the order behind the complaint
- Zendesk + ShopifySee the order while you answer the ticket
- Salesforce + Help ScoutPut support history into the account view
Who asks for this
- SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
- ProductHear what customers actually ask forFeature requests are scattered across tickets, call notes, Slack threads and issues. Memtro reads them where they live, links them to the customers who raised them, and remembers which decision closed each one.
- SalesWalk into every call briefedAccount history, open tickets, invoices, the last email thread and what was decided internally, pulled together from the systems that hold them and remembered for next time.
Other categories
Connect one and ask it something
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