Can Memtro change anything in Help Scout or Stripe?

Only when you ask, and only where an administrator has granted it: Help Scout can reply to a customer on a conversation, or leave the reply as an unsent draft, start a new email conversation with a customer in one of your mailboxes, add an internal note to a conversation, change a conversation's status, assignee, subject or mailbox, or snooze it until a date, set the tags on a conversation. Every other tool reads, searches or lists.

Do I need both to be useful?

No, but the questions on this page need both. Connect one and it answers what that system knows; connect the second and the agent cross-references them by default, because it anchors records from both into the same memory.

How does Memtro know a record in Help Scout is the same customer as one in Stripe?

By resolving them to one entity in your organisation's graph — matched on email, domain, name and the identifiers each system exposes. That is what makes a question about a company reach both systems rather than searching twice.

How long does connecting take?

Minutes each. My App credentials or OAuth for Help Scout, Restricted read-only key for Stripe, pasted on the Connections page. Each connection is personal or shared, and a shared one is granted to teams tool by tool.

Answer billing tickets without opening Stripe

Connect Help Scout and Stripe to one company memory, and a single question reads both.

Most billing tickets are one lookup away from resolved: did the payment go through, when, and for how much. Today that lookup means a second system, a second tab and somebody with access to it.

Connect both, free for 7 days Open Connections

Questions that need both

Each of these is unanswerable inside either product on its own. Agent mode reads both, resolves the customer to one entity, and ends with a line per system it consulted.

›Did the customer in ticket #2450 have a failed payment this week?
›Which open tickets belong to customers whose last charge failed?
›Was this customer charged twice for the same order?

What each side brings

Help Scout

AI that reads your support conversations and cross-references the customer everywhere else.

Search conversations by text, customer email, tag, status, mailbox, assignee or dates, or with raw Help Scout query syntax
Read a conversation with every thread in order, HTML stripped
Find customers by name, email or organisation and see their recent conversations
List mailboxes, folders, agents and tags so ids become names

All of Help Scout →

Stripe

Customers, charges, invoices and subscriptions through a restricted read-only key.

Search customers, charges, invoices, subscriptions and payment intents
Get any object by id
Balance and recent balance transactions

All of Stripe →

Who this is for

Other seams worth closing

Ask one question across both

Seven days free. One price per organisation, nothing metered, and model usage stays on your own provider keys.

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