Can Memtro change anything in Help Scout or Postgres?

Only when you ask, and only where an administrator has granted it: Help Scout can reply to a customer on a conversation, or leave the reply as an unsent draft, start a new email conversation with a customer in one of your mailboxes, add an internal note to a conversation, change a conversation's status, assignee, subject or mailbox, or snooze it until a date, set the tags on a conversation. Every other tool reads, searches or lists.

Do I need both to be useful?

No, but the questions on this page need both. Connect one and it answers what that system knows; connect the second and the agent cross-references them by default, because it anchors records from both into the same memory.

How does Memtro know a record in Help Scout is the same customer as one in Postgres?

By resolving them to one entity in your organisation's graph — matched on email, domain, name and the identifiers each system exposes. That is what makes a question about a company reach both systems rather than searching twice.

How long does connecting take?

Minutes each. My App credentials or OAuth for Help Scout, Connection string, optional SSH tunnel for Postgres, pasted on the Connections page. Each connection is personal or shared, and a shared one is granted to teams tool by tool.

Check the order behind the complaint

Connect Help Scout and Postgres to one company memory, and a single question reads both.

The ticket says the order arrived late. The truth is in the warehouse: when it shipped, by which carrier, and whether it was one of thirty that week. Support cannot query it, so the question becomes a ticket for engineering.

Connect both, free for 7 days Open Connections

Questions that need both

Each of these is unanswerable inside either product on its own. Agent mode reads both, resolves the customer to one entity, and ends with a line per system it consulted.

›Look at this ticket and check what actually happened to order 4411
›Which complaints this week are about orders that shipped late?
›Is this a one-off or did the same carrier miss other deliveries?

What each side brings

Help Scout

AI that reads your support conversations and cross-references the customer everywhere else.

Search conversations by text, customer email, tag, status, mailbox, assignee or dates, or with raw Help Scout query syntax
Read a conversation with every thread in order, HTML stripped
Find customers by name, email or organisation and see their recent conversations
List mailboxes, folders, agents and tags so ids become names

All of Help Scout →

Postgres

Read-only SQL over your warehouse or application database, written by the model from the schema.

List tables and columns across the schemas you expose
Run one read-only SELECT or WITH query at a time, rows capped, 20 second timeout
Every query runs inside a READ ONLY transaction
Works with warehouses, reporting replicas and application databases

All of Postgres →

Who this is for

Other seams worth closing

Ask one question across both

Seven days free. One price per organisation, nothing metered, and model usage stays on your own provider keys.

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