01
Incident stand-up
Ask for open high-priority incidents by assignment group; Memtro lists them with callers, assignees and age, and reads the work notes on any one of them when asked what happened overnight.
ServiceNow + Memtro
Tickets, changes and knowledge without the eleven-tab ServiceNow trip.
Memtro reads your ServiceNow instance through the Table API with a read-only user: incidents, change requests, requested items, problems, knowledge articles and any table your ACLs allow, including the comments and work notes on a ticket.
What you can do with ServiceNow in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right ServiceNow tool, reads what it needs, and answers with the source cited.
02
Change weekend
Before a release, ask which change requests are scheduled, their risk and approval state, and whether a related incident is still open. Memtro reads all three from ServiceNow and links them in the graph.
- Search incidents by state, priority, group, assignee, caller or keyword
- Read a ticket with its description, resolution and full journal of comments and work notes
- Change requests by state, type, risk or planned window
- Requested items (RITMs) by requester or catalog item
- Knowledge article search with text excerpts
- Query any readable table with an encoded query
Ask it like this
Questions people ask once ServiceNow is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.
- ›What P1 incidents are open right now and who owns them?
- ›Summarise INC0012345 including the latest work notes
- ›Which changes are scheduled for this weekend?
- ›Is there a knowledge article about VPN certificate renewal?
- ›Show the servers in the CMDB tagged production in the Frankfurt location
Where it fits
Teams that get the most from ServiceNow in Memtro, with the rest of their stack attached.
- EngineeringKeep decisions from evaporatingDecisions, owners and deadlines are extracted from conversations and tool results into a typed, time-aware memory. Corrections supersede old facts instead of piling up next to them.
- ProductHear what customers actually ask forFeature requests are scattered across tickets, call notes, Slack threads and issues. Memtro reads them where they live, links them to the customers who raised them, and remembers which decision closed each one.
- Agent buildersMemory and tools for the agents you buildPoint your own agent at Memtro over the OpenAI-compatible API or MCP and it gets long-term memory, read-only connectors and model routing without you building any of it.
Better together
A record in ServiceNow is rarely the whole story. Connect the systems that hold the rest and the agent cross-references them by default, then remembers what it learned so the next question starts further along.
Also in Engineering and operations
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
How to connect
- 01Create or pick a ServiceNow user with the itil role (or read ACLs on the tables you need) and REST API access
- 02Enter the instance subdomain or URL, the username and password in Memtro
- 03Memtro checks the login with a single read of sys_user
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The ServiceNow tools are the same everywhere.
Clients and agents →Questions
- Can Memtro change anything in ServiceNow?
- No. The ServiceNow connector is read-only: every tool reads, searches or lists. Nothing is created, sent, updated or deleted, and the credentials you give it should be read-only too.
- Who can use a ServiceNow connection?
- A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
- Does Memtro store my ServiceNow data?
- Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
- How do I connect ServiceNow?
- API key (username and password, HTTP Basic). Create or pick a ServiceNow user with the itil role (or read ACLs on the tables you need) and REST API access.
Connect ServiceNow in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.