PagerDuty + Memtro

What you can do with PagerDuty in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right PagerDuty tool, reads what it needs, and answers with the source cited.

• Search incidents by status, urgency, service, team and time
• Read an incident's full timeline and notes
• See who is on call now or in a future window
• List services with escalation policy and last incident
• Look up users and teams
• Hourly sync of high-urgency triggers and resolutions with time to resolve

Ask it like this

Questions people ask once PagerDuty is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.

• ›What incidents are open right now and who is working them?
• ›Who is on call for the payments escalation policy tonight?
• ›How long did incident 4821 take to resolve and who resolved it?
• ›Which services had high-urgency incidents this month?
• ›Show the timeline of the database outage last Tuesday

Where it fits

Teams that get the most from PagerDuty in Memtro, with the rest of their stack attached.

• EngineeringKeep decisions from evaporatingDecisions, owners and deadlines are extracted from conversations and tool results into a typed, time-aware memory. Corrections supersede old facts instead of piling up next to them.
• ProductHear what customers actually ask forFeature requests are scattered across tickets, call notes, Slack threads and issues. Memtro reads them where they live, links them to the customers who raised them, and remembers which decision closed each one.
• Agent buildersMemory and tools for the agents you buildPoint your own agent at Memtro over the OpenAI-compatible API or MCP and it gets long-term memory, connectors that read by default and act where you grant it, and model routing without you building any of it.

Questions

Can Memtro change anything in PagerDuty?

Only when you ask, and only what it has been granted: acknowledge, resolve, reassign, reprioritise, escalate or snooze an incident; add a note to an incident; raise an incident on a service, which pages whoever is on call; schedule a maintenance window so planned work raises no incidents, or end one early. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.

Who can use a PagerDuty connection?

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my PagerDuty data?

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed PagerDuty records into memory as entities.

How do I connect PagerDuty?

API key. In PagerDuty open Integrations → API Access Keys and create a key with Read-only access (or create a User API Token from your profile).