Unacknowledged P1s at handover
Tom Reilly, an on-call engineer at BigCo, asked which P1 cases were still unacknowledged at shift handover. Memtro listed them with their impacted services, labels and how long each had been open.
Coralogix + Memtro
Which P1 cases in Coralogix are still unacknowledged?
Coralogix watches your systems and raises cases and incidents. Memtro reads cases with status, priority, category, impacted services, labels and their timeline, incidents with severity, state and status, and SLOs with their targets. When asked and granted, it can comment on a case, acknowledge, assign, reprioritise, rename, resolve or close it, and acknowledge, assign, resolve or close incidents by id. The API key is region-bound, and each case permission is added to it one by one. Comment text and who did what on a timeline are never returned.
In Memtro
What you can do with Coralogix in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Coralogix tool, reads what it needs, and answers with the source cited.
What it does
- 01List cases by status, priority, category, title words or date, with impacted services, labels and when each was acknowledged and resolved.
- 02Follow a case's timeline of comments, status, assignment and priority changes, and read its KPI breaches.
- 03See incidents by status, severity, application or subsystem, and SLOs with their target and time frame.
- 04When asked and granted, comment on a case, shown on its timeline to everyone who can see it, or acknowledge, assign or rename it.
- 05When asked and granted, set or clear a case's priority override, or resolve or close it. A closed case cannot be reopened.
- 06When asked and granted, acknowledge, assign, resolve or close incidents by id. Coralogix may notify an assignee.
Acts when asked
When you ask it to
These tools change something in Coralogix. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Comment on a case
- 02Acknowledge or unacknowledge a case
- 03Assign or unassign a case
- 04Set or clear a case's priority override
- 05Rename a case or change its resolution reason
- 06Resolve a case
- 07Close a case
- 08Acknowledge incidents by id
- 09Assign incidents by id to a user
- 10Resolve incidents by id
- 11Close incidents by id
In practice
Ask it like you would a colleague
Once Coralogix is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Coralogix + Memtro
Which P1 cases are still unacknowledged?
What happened on CASE-123 since it opened?
Which incidents are triggered for the payments application?
What is the target on our checkout latency SLO?
Acknowledge CASE-123 and assign it to me.
Taking a case
Maya Okafor, an SRE at Northwind, asked Memtro to acknowledge CASE-412 and add a comment that a rollback was under way. Memtro did both, and the comment appeared on the case's timeline for everyone who could see it.
Teams
Where it fits
The teams that lean on Coralogix most, a question each of them asks, and what they connect beside it.
- EngineeringKeep decisions from evaporatingEngineer, Tech lead, On call, New joiner“Who owns the billing migration, and what did we decide about retries?”Used alongside GitHub, Linear, Jira, Confluence, Slack and 5 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- Agent buildersMemory and tools for the agents you buildSolo builder, Platform team, Automation engineer, Whoever signs it off“Search memtro for what we know about Acme before drafting the proposal”Used alongside GitHub, Linear and Slack.
Better together
Works with
A record in Coralogix is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Work managementCoralogix with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementCoralogix with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementCoralogix with LinearIssues, projects and teams, synced hourly into memory.
- SupportCoralogix with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportCoralogix with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportCoralogix with IntercomCustomer conversations and the people behind them, in your company memory.
- Documents and wikisCoralogix with NotionSearch pages and query databases, and write to them when you ask.
- Documents and wikisCoralogix with Google DriveSearch Drive and read Docs, Sheets and Slides as text, and write a Doc when you ask.
- Documents and wikisCoralogix with ConfluenceSearch and read wiki pages, and write them when you ask.
Also in Engineering and operations
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- GitHub
- AWS CloudWatch
- Sentry
- ServiceNow
- Okta
- Twilio
- AWS CloudTrail
- GitLab
- Bitbucket
- Vercel
- PagerDuty
- Datadog
- Grafana
- incident.io
- Azure DevOps
- CircleCI
- Cloudflare
- LaunchDarkly
- New Relic
- Rollbar
- Snyk
- Better Stack
- Buildkite
- DigitalOcean
- Heroku
- Netlify
- SonarQube Cloud
- Statuspage
UptimeRobot- Axiom
- BugSnag
- Checkly
- Hetzner Cloud
Honeycomb- Pingdom
- Render
- Statsig
- Sumo Logic
- Supabase
- HCP Terraform
- Vultr
- Airbrake
- Codecov
Cronitor- Dynatrace
FireHydrant- Fly.io
- Honeybadger
- Akamai Linode
- Octopus Deploy
- Pulumi
- Rootly
- Semgrep
- Splunk
StatusCake- Tailscale
- Argo CD
- authentik
- Coolify
- Gitea
GlitchTip
GLPI- Jenkins
Langfuse
LibreNMS- n8n
NetBox- Portainer
- Prefect
Snipe-IT
Woodpecker CI
Zabbix
LangSmith
Helicone- OpenAI (usage and cost)
- Anthropic (usage and cost)
- Algolia
- Flagsmith
- Unleash
GrowthBook
Drata
Intruder
GitGuardian
Secureframe
ilert- KnowBe4
JumpCloud
ConfigCat- Railway
- Fastly
- Postman
- Make
- Braintrust
- OpenRouter
- ElevenLabs
Split- Scaleway
Aikido Security- AssemblyAI
Astronomer- Bamboo
- Baseten
- Bitrise
- Bitwarden
- BrowserStack
- bunny.net
- Cachet
- Checkmk
- Civo
- Cloudsmith
- Codacy
- Codemagic
Comet Opik
CrowdStrike Falcon- Dagster+
- DeepSource
Detectify- Docker Hub
Domotz- Grafana OnCall
- Harness
- Hugging Face
- Instatus
- Koyeb
- Lambda Cloud
LambdaTest
LangWatch
LlamaCloud
Logz.io
Lunary- Mezmo
NinjaOne- Nomad
Northflank- Oh Dear
- OVHcloud
Portkey- Probely (Snyk API & Web)
PromptLayer- Proxmox VE
PRTG Network Monitor- Qase
Raygun
Retell AI- Retool
Runpod- SecurityScorecard
- Semaphore CI
Shodan- SigNoz
- Socket
Spike.sh
Squadcast- SwaggerHub
- TeamCity
Tenable- Together AI
- Travis CI
UpGuard
Uptime.com
Vanta- Vapi
- Windmill
Zenduty- OpsLevel
Cortex- Auth0
- Clerk
WorkOS
Kandji
Automox
Huntress- HackerOne
SimpleMDM- AppSignal
Healthchecks.io
Rapid7 InsightVM- 1Password Events
- JFrog Artifactory
- Sauce Labs
Zenhub- Deepgram
- Replicate
Setup
How to connect
Connect withAPI key and region
- 1
In Coralogix, open Settings → Users and Teams → API Keys and select + Key. Add case:Read and incidents:read, plus only the case and incident permissions for actions you want, then copy the key.
- 2
In Memtro, open Connections → Coralogix, paste the API key and choose the Region from the domain you sign in on.
- 3
With a personal key, comments and assignments are made as you. An administrator grants the case and incident actions by name to the teams that may use them.
- 4
Ask which P1 cases are still unacknowledged.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Coralogix tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Coralogix?+
Only when you ask, and only what it has been granted: comment on a case; acknowledge or unacknowledge a case; assign or unassign a case; set or clear a case's priority override; rename a case or change its resolution reason; resolve a case; close a case; acknowledge incidents by id; assign incidents by id to a user; resolve incidents by id; close incidents by id. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Coralogix connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Coralogix data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Coralogix?+
API key and region. In Coralogix, open Settings → Users and Teams → API Keys and select + Key. Add case:Read and incidents:read, plus only the case and incident permissions for actions you want, then copy the key.
Connect Coralogix in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.