Morning handover
Tom Reilly, SRE lead at BigCo, asked what fired overnight. Memtro listed the alert groups with state, alert count and who acknowledged or resolved each, and named who is on call next.
Grafana OnCall + Memtro
Who is on call for the platform team in Grafana OnCall right now?
Grafana OnCall connects Memtro to on-call and alerts in Grafana Cloud IRM. It reads alert groups by state, integration, team and label with resolution notes, and who is on call now, next or before. It also reads integrations, users, teams and shift swaps. When asked and granted, it can acknowledge, resolve, silence, escalate, attach, label or delete alert groups, add resolution notes, page people, start or stop maintenance, and request or take shift swaps. With events on, OnCall tells Memtro when an alert group is created or resolved, and a job can start on it. Alert payloads are never returned.
In Memtro
What you can do with Grafana OnCall in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Grafana OnCall tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists alert groups by state, integration, team, label or search text, with who acknowledged or resolved them.
- 02Reads who is on call for a schedule, team or escalation chain, for the current, next or last shift.
- 03Reads resolution notes, integrations and maintenance windows, users, teams and shift swap requests.
- 04When asked and granted, acknowledges, resolves, silences or reopens alert groups, attaches, labels or deletes them, and adds resolution notes.
- 05When asked and granted, escalates an alert group or pages a team or people, who are notified at once, starts or stops maintenance, and requests or takes shift swaps.
- 06With events on, an alert group created, acknowledged or resolved in Grafana OnCall can start a job.
Acts when asked
When you ask it to
These tools change something in Grafana OnCall. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Acknowledge an alert group (stops its escalation)
- 02Unacknowledge an alert group (restarts its escalation)
- 03Resolve an alert group
- 04Reopen a resolved alert group
- 05Silence an alert group for a time or for good
- 06Unsilence an alert group
- 07Advance an alert group's escalation to the next step (notifies people)
- 08Attach an alert group to another
- 09Add an existing label to an alert group
- 10Delete or wipe an alert group (permanent)
- 11Add a resolution note to an alert group
- 12Page a team or people (notifies them)
- 13Start maintenance on an integration
- 14Stop maintenance on an integration
- 15Request a shift swap
- 16Take a shift swap request (changes who is on call)
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Grafana OnCall for you. Each event can start a job, with the event as its input. Grafana OnCall sends a secret with every delivery, and one without it is refused.
Events and webhooks- 01An alert group was created
- 02An escalation step or manual trigger ran
- 03An alert group was acknowledged
- 04An acknowledgement was removed
- 05An alert group was resolved
- 06An alert group was reopened
- 07An alert group was silenced
- 08An alert group was unsilenced
- 09An alert group changed state
In practice
Ask it like you would a colleague
Once Grafana OnCall is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Grafana OnCall + Memtro
Who is on call for the platform team right now?
Which alert groups have not been acknowledged in the last day?
Which integrations are in maintenance?
What resolution notes were left on alert group 1423?
Which shift swap requests are still open this week?
Resolved alert notes
At Acme Ltd, a job starts when an alert group is resolved in Grafana OnCall. It reads the alert group and who was on call and, as granted, adds a resolution note naming the responder. Priya Sharma's platform team sees it on the alert group's timeline.
Teams
Where it fits
The teams that lean on Grafana OnCall most, a question each of them asks, and what they connect beside it.
- EngineeringKeep decisions from evaporatingEngineer, Tech lead, On call, New joiner“Who owns the billing migration, and what did we decide about retries?”Used alongside GitHub, Linear, Jira, Confluence, Slack and 5 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- Agent buildersMemory and tools for the agents you buildSolo builder, Platform team, Automation engineer, Whoever signs it off“Search memtro for what we know about Acme before drafting the proposal”Used alongside GitHub, Linear and Slack.
Better together
Works with
A record in Grafana OnCall is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Work managementGrafana OnCall with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementGrafana OnCall with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementGrafana OnCall with LinearIssues, projects and teams, synced hourly into memory.
- SupportGrafana OnCall with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportGrafana OnCall with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportGrafana OnCall with IntercomCustomer conversations and the people behind them, in your company memory.
- Documents and wikisGrafana OnCall with NotionSearch pages and query databases, and write to them when you ask.
- Documents and wikisGrafana OnCall with Google DriveSearch Drive and read Docs, Sheets and Slides as text, and write a Doc when you ask.
- Documents and wikisGrafana OnCall with ConfluenceSearch and read wiki pages, and write them when you ask.
Also in Engineering and operations
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- GitHub
- AWS CloudWatch
- Sentry
- ServiceNow
- Okta
- Twilio
- AWS CloudTrail
- GitLab
- Bitbucket
- Vercel
- PagerDuty
- Datadog
- Grafana
- incident.io
- Azure DevOps
- CircleCI
- Cloudflare
- LaunchDarkly
- New Relic
- Rollbar
- Snyk
- Better Stack
- Buildkite
- DigitalOcean
- Heroku
- Netlify
- SonarQube Cloud
- Statuspage
UptimeRobot- Axiom
- BugSnag
- Checkly
- Hetzner Cloud
Honeycomb- Pingdom
- Render
- Statsig
- Sumo Logic
- Supabase
- HCP Terraform
- Vultr
- Airbrake
- Codecov
Cronitor- Dynatrace
FireHydrant- Fly.io
- Honeybadger
- Akamai Linode
- Octopus Deploy
- Pulumi
- Rootly
- Semgrep
- Splunk
StatusCake- Tailscale
- Argo CD
- authentik
- Coolify
- Gitea
GlitchTip
GLPI- Jenkins
Langfuse
LibreNMS- n8n
NetBox- Portainer
- Prefect
Snipe-IT
Woodpecker CI
Zabbix
LangSmith
Helicone- OpenAI (usage and cost)
- Anthropic (usage and cost)
- Algolia
- Flagsmith
- Unleash
GrowthBook
Drata
Intruder
GitGuardian
Secureframe
ilert- KnowBe4
JumpCloud
ConfigCat- Railway
- Fastly
- Postman
- Make
- Braintrust
- OpenRouter
- ElevenLabs
Split- Scaleway
Aikido Security- AssemblyAI
Astronomer- Bamboo
- Baseten
- Bitrise
- Bitwarden
- BrowserStack
- bunny.net
- Cachet
- Checkmk
- Civo
- Cloudsmith
- Codacy
- Codemagic
Comet Opik- Coralogix
CrowdStrike Falcon- Dagster+
- DeepSource
Detectify- Docker Hub
Domotz- Harness
- Hugging Face
- Instatus
- Koyeb
- Lambda Cloud
LambdaTest
LangWatch
LlamaCloud
Logz.io
Lunary- Mezmo
NinjaOne- Nomad
Northflank- Oh Dear
- OVHcloud
Portkey- Probely (Snyk API & Web)
PromptLayer- Proxmox VE
PRTG Network Monitor- Qase
Raygun
Retell AI- Retool
Runpod- SecurityScorecard
- Semaphore CI
Shodan- SigNoz
- Socket
Spike.sh
Squadcast- SwaggerHub
- TeamCity
Tenable- Together AI
- Travis CI
UpGuard
Uptime.com
Vanta- Vapi
- Windmill
Zenduty- OpsLevel
Cortex- Auth0
- Clerk
WorkOS
Kandji
Automox
Huntress- HackerOne
SimpleMDM- AppSignal
Healthchecks.io
Rapid7 InsightVM- 1Password Events
- JFrog Artifactory
- Sauce Labs
Zenhub- Deepgram
- Replicate
Setup
How to connect
Connect withOnCall API URL and service account token
- 1
In Grafana Cloud, open Administration, Users and access, Service accounts. Add a service account with the IRM permissions Memtro needs, then add a token and copy it. The OnCall API URL is under IRM, Settings, Admin & API.
- 2
In Memtro, open Connections → Grafana OnCall and enter the OnCall API URL, the Service account token and your Grafana stack URL, which the token needs.
- 3
An administrator grants the actions by name, such as paging, to the teams that may use them. Events are turned on from the connection's Events tab, which needs the outgoing-webhooks:write permission.
- 4
Ask who is on call for the platform team.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Grafana OnCall tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Grafana OnCall?+
Only when you ask, and only what it has been granted: acknowledge an alert group (stops its escalation); unacknowledge an alert group (restarts its escalation); resolve an alert group; reopen a resolved alert group; silence an alert group for a time or for good; unsilence an alert group; advance an alert group's escalation to the next step (notifies people); attach an alert group to another; add an existing label to an alert group; delete or wipe an alert group (permanent); add a resolution note to an alert group; page a team or people (notifies them); start maintenance on an integration; stop maintenance on an integration; request a shift swap; take a shift swap request (changes who is on call). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Grafana OnCall connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Grafana OnCall data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Grafana OnCall?+
OnCall API URL and service account token. In Grafana Cloud, open Administration, Users and access, Service accounts. Add a service account with the IRM permissions Memtro needs, then add a token and copy it. The OnCall API URL is under IRM, Settings, Admin & API.
Can Grafana OnCall start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Grafana OnCall for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Grafana OnCall in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.