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ilert + Memtro

Who is on call tonight, and what fired overnight?

ilert connects Memtro to your alerting and on-call. It reads alerts with status, priority, severity and assignee, incidents with severity and affected services, who is on call now or across a window, and every service's current status. When asked, and once an administrator has granted the action by name, it can raise, assign or escalate an alert, which pages people by push, SMS or phone and cannot be recalled, accept or resolve alerts, declare and update incidents, which may reach status pages customers read, schedule maintenance windows that stop paging, and add on-call overrides.

In Memtro

What you can do with ilert in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right ilert tool, reads what it needs, and answers with the source cited.

What it does

  1. 01Lists alerts in a window, the last 7 days by default, with status, priority, severity, source and assignee, filtered by state and service.
  2. 02Lists incidents, the last 30 days by default, with status, severity, affected services, who declared them and alert count.
  3. 03Shows on-call schedules with who is on the current shift and the next, and who is on call per escalation policy and level.
  4. 04Lists services with their current status, from operational to major outage, and searches them by name.
  5. 05When asked and granted, raises, assigns or escalates an alert, which pages the people on call at once and cannot be recalled, and accepts, renames or resolves alerts, with no reopen.
  6. 06When asked and granted, declares and updates incidents and posts status updates, which may reach status pages and subscribers, including customers, schedules maintenance windows that suppress paging, and adds on-call overrides.

Acts when asked

When you ask it to

These tools change something in ilert. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.

  1. 01Raise an ilert alert on an alert source (pages on-call)
  2. 02Accept an ilert alert
  3. 03Resolve an ilert alert
  4. 04Assign an ilert alert to a user, escalation policy or schedule
  5. 05Escalate an ilert alert to a level of its policy
  6. 06Change an ilert alert's summary
  7. 07Declare an ilert incident (may notify subscribers)
  8. 08Update an ilert incident's title, summary, status, severity or affected services
  9. 09Post a status update on an ilert incident
  10. 10Schedule an ilert maintenance window
  11. 11Put a user on call in an ilert schedule as an override

Events

When it happens

Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in ilert, choosing the same kinds; the tab shows ilert's own steps. Each event can start a job, with the event as its input. ilert sends a secret with every delivery, and one without it is refused.

Events and webhooks
  • 01An alert was created
  • 02An alert was assigned
  • 03An alert escalated automatically
  • 04An alert was acknowledged
  • 05An alert's priority was raised
  • 06A comment was added to an alert
  • 07An alert reached the end of its escalation policy
  • 08An alert was resolved
  • 09A responder was added to an alert
  • 10A responder was removed from an alert
In practice

Ask it like you would a colleague

Once ilert is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.

ilert logoilert + Memtro
  • Who is on call for web tonight?

  • What alerts fired overnight?

  • Are there any open alerts on checkout?

  • Which services are degraded right now?

  • Put Priya Sharma on call for web from 6pm to midnight tonight.

01

Morning after a release

Sarah Chen, engineering manager at BigCo, asked what alerts fired overnight. Memtro listed the night's alerts with their priority and status. Two had been accepted, and one was linked to an open incident.

02

Covering a shift

Tom Reilly, engineering lead at Acme Ltd, asked Memtro to put Priya Sharma on call for web from 6pm to midnight while the scheduled engineer was at a family event. Memtro added an override shift to the web schedule in ilert, so Priya was paged for that time and the scheduled engineer was not.

Teams

Where it fits

The teams that lean on ilert most, a question each of them asks, and what they connect beside it.

Better together

Works with

A record in ilert is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.

Also in Engineering and operations

Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.

Setup

How to connect

Connect withAPI key
  1. 1

    In ilert, sign in as the user Memtro should act as: a user with the Viewer role for reading only, or a dedicated user with the Responder or User role for the actions, never an account owner.

  2. 2

    Open Profile → API keys, create a key and copy it.

  3. 3

    In Memtro, open Connections → ilert and paste it into API key.

  4. 4

    Ask: who is on call for web tonight?

Also works from

Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The ilert tools are the same everywhere.

FAQ

Questions

Can Memtro change anything in ilert?+

Only when you ask, and only what it has been granted: raise an ilert alert on an alert source (pages on-call); accept an ilert alert; resolve an ilert alert; assign an ilert alert to a user, escalation policy or schedule; escalate an ilert alert to a level of its policy; change an ilert alert's summary; declare an ilert incident (may notify subscribers); update an ilert incident's title, summary, status, severity or affected services; post a status update on an ilert incident; schedule an ilert maintenance window; put a user on call in an ilert schedule as an override. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.

Who can use a ilert connection?+

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my ilert data?+

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.

How do I connect ilert?+

API key. In ilert, sign in as the user Memtro should act as: a user with the Viewer role for reading only, or a dedicated user with the Responder or User role for the actions, never an account owner.

Can ilert start a job?+

Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in ilert, choosing the same kinds; the tab shows ilert's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.

Connect ilert in a few minutes

Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.

Where agents remember your company

Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.

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