Call quality review
Priya Sharma, customer operations lead at BigCo, asked how the booking agent's calls went yesterday. Memtro listed them with how each ended, Retell's summary and sentiment, and flagged the unsuccessful ones.
Retell AI + Memtro
How did our AI agents' calls go, and what did they cost?
Retell AI shows you calls with their agent, direction, status, duration, how they ended, Retell's summary, sentiment, success and cost. It reads chats, agents, phone numbers with the agents that answer them, and live concurrency. When asked and granted, it can place an outbound AI call or start an SMS conversation, both billed. It can also stop a call, end a chat, delete calls, re-run analysis, manage contacts and publish an agent version. Retell can tell Memtro as it happens when a call finishes, and a job can start on it. Transcripts and recordings are never returned.
In Memtro
What you can do with Retell AI in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Retell AI tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists calls with agent, direction, status, duration, how they ended, summary, sentiment, success and cost.
- 02Reads chats, agents, the workspace's phone numbers with the agents behind them, and live concurrency.
- 03When asked and granted, places an outbound AI phone call or starts an SMS conversation, which reaches the person and is billed.
- 04When asked and granted, stops a live call for the person on the line too, or re-runs a call's analysis, which is billed.
- 05When asked and granted, ends or deletes chats, deletes calls, manages contacts, points a number at an agent or publishes an agent version.
- 06With events on, a call finished, post-call analysis ready or a chat finished in Retell AI can start a job.
Acts when asked
When you ask it to
These tools change something in Retell AI. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Place an outbound AI phone call to a number (rings the person; billed per minute)
- 02Start an outbound SMS conversation with a number (texts the person; billed)
- 03Stop a live call
- 04End an ongoing chat
- 05Set a call's metadata, custom attributes or data retention
- 06Re-run a call's post-call analysis (billed)
- 07Delete a call and its recording and transcript
- 08Delete a chat
- 09Add a contact
- 10Edit a contact or mark it do-not-call
- 11Delete a contact
- 12Point a phone number at an agent for inbound or outbound calls or texts
- 13Publish a draft agent version
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Retell AI, choosing the same kinds; the tab shows Retell AI's own steps. Each event can start a job, with the event as its input. Retell AI signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A call began
- 02A call finished, transferred or failed
- 03Post-call analysis is ready
- 04A call transfer was started
- 05A call transfer connected
- 06A call transfer failed or was cancelled
- 07A transfer leg ended
- 08A chat began
- 09A chat finished
- 10Chat analysis is ready
In practice
Ask it like you would a colleague
Once Retell AI is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Retell AI + MemtroHow did yesterday's outbound calls end?
Which calls had negative sentiment this week?
Which agent answers our support number?
How many calls are live right now?
What did the renewal agent's calls cost last week?
After each call
When a call finished in Retell, a job started for Dan Fletcher at Northwind. It read the call's summary, sentiment and success, and listed the unsuccessful calls for his team to follow up.
Teams
Where it fits
The teams that lean on Retell AI most, a question each of them asks, and what they connect beside it.
- EngineeringKeep decisions from evaporatingEngineer, Tech lead, On call, New joiner“Who owns the billing migration, and what did we decide about retries?”Used alongside GitHub, Linear, Jira, Confluence, Slack and 5 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- Agent buildersMemory and tools for the agents you buildSolo builder, Platform team, Automation engineer, Whoever signs it off“Search memtro for what we know about Acme before drafting the proposal”Used alongside GitHub, Linear and Slack.
Better together
Works with
A record in Retell AI is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Work managementRetell AI with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementRetell AI with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementRetell AI with LinearIssues, projects and teams, synced hourly into memory.
- SupportRetell AI with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportRetell AI with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportRetell AI with IntercomCustomer conversations and the people behind them, in your company memory.
- Documents and wikisRetell AI with NotionSearch pages and query databases, and write to them when you ask.
- Documents and wikisRetell AI with Google DriveSearch Drive and read Docs, Sheets and Slides as text, and write a Doc when you ask.
- Documents and wikisRetell AI with ConfluenceSearch and read wiki pages, and write them when you ask.
Also in Engineering and operations
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- GitHub
- AWS CloudWatch
- Sentry
- ServiceNow
- Okta
- Twilio
- AWS CloudTrail
- GitLab
- Bitbucket
- Vercel
- PagerDuty
- Datadog
- Grafana
- incident.io
- Azure DevOps
- CircleCI
- Cloudflare
- LaunchDarkly
- New Relic
- Rollbar
- Snyk
- Better Stack
- Buildkite
- DigitalOcean
- Heroku
- Netlify
- SonarQube Cloud
- Statuspage
UptimeRobot- Axiom
- BugSnag
- Checkly
- Hetzner Cloud
Honeycomb- Pingdom
- Render
- Statsig
- Sumo Logic
- Supabase
- HCP Terraform
- Vultr
- Airbrake
- Codecov
Cronitor- Dynatrace
FireHydrant- Fly.io
- Honeybadger
- Akamai Linode
- Octopus Deploy
- Pulumi
- Rootly
- Semgrep
- Splunk
StatusCake- Tailscale
- Argo CD
- authentik
- Coolify
- Gitea
GlitchTip
GLPI- Jenkins
Langfuse
LibreNMS- n8n
NetBox- Portainer
- Prefect
Snipe-IT
Woodpecker CI
Zabbix
LangSmith
Helicone- OpenAI (usage and cost)
- Anthropic (usage and cost)
- Algolia
- Flagsmith
- Unleash
GrowthBook
Drata
Intruder
GitGuardian
Secureframe
ilert- KnowBe4
JumpCloud
ConfigCat- Railway
- Fastly
- Postman
- Make
- Braintrust
- OpenRouter
- ElevenLabs
Split- Scaleway
Aikido Security- AssemblyAI
Astronomer- Bamboo
- Baseten
- Bitrise
- Bitwarden
- BrowserStack
- bunny.net
- Cachet
- Checkmk
- Civo
- Cloudsmith
- Codacy
- Codemagic
Comet Opik- Coralogix
CrowdStrike Falcon- Dagster+
- DeepSource
Detectify- Docker Hub
Domotz- Grafana OnCall
- Harness
- Hugging Face
- Instatus
- Koyeb
- Lambda Cloud
LambdaTest
LangWatch
LlamaCloud
Logz.io
Lunary- Mezmo
NinjaOne- Nomad
Northflank- Oh Dear
- OVHcloud
Portkey- Probely (Snyk API & Web)
PromptLayer- Proxmox VE
PRTG Network Monitor- Qase
Raygun- Retool
Runpod- SecurityScorecard
- Semaphore CI
Shodan- SigNoz
- Socket
Spike.sh
Squadcast- SwaggerHub
- TeamCity
Tenable- Together AI
- Travis CI
UpGuard
Uptime.com
Vanta- Vapi
- Windmill
Zenduty- OpsLevel
Cortex- Auth0
- Clerk
WorkOS
Kandji
Automox
Huntress- HackerOne
SimpleMDM- AppSignal
Healthchecks.io
Rapid7 InsightVM- 1Password Events
- JFrog Artifactory
- Sauce Labs
Zenhub- Deepgram
- Replicate
Setup
How to connect
Connect withAPI key
- 1
In the Retell dashboard open Settings, then API Keys, add a key named Memtro and copy it. Restrict its permissions if you want reads only.
- 2
In Memtro open Connections → Retell AI and paste the API key.
- 3
An administrator grants the call, SMS and agent actions by name, since calls and texts are billed. Events are turned on from the connection's Events tab, and the address is then added in Retell's webhook settings.
- 4
Ask: how did yesterday's outbound calls end?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Retell AI tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Retell AI?+
Only when you ask, and only what it has been granted: place an outbound AI phone call to a number (rings the person; billed per minute); start an outbound SMS conversation with a number (texts the person; billed); stop a live call; end an ongoing chat; set a call's metadata, custom attributes or data retention; re-run a call's post-call analysis (billed); delete a call and its recording and transcript; delete a chat; add a contact; edit a contact or mark it do-not-call; delete a contact; point a phone number at an agent for inbound or outbound calls or texts; publish a draft agent version. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Retell AI connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Retell AI data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Retell AI?+
API key. In the Retell dashboard open Settings, then API Keys, add a key named Memtro and copy it. Restrict its permissions if you want reads only.
Can Retell AI start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Retell AI, choosing the same kinds; the tab shows Retell AI's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Retell AI in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.