Delivery failures last week
Sarah Chen, customer operations lead at Acme Ltd, asked how many texts failed to deliver last week. Memtro read the message detail records for the week and counted them by status, with each failure's profile and cost.
Telnyx + Memtro
How many texts failed to deliver last week, and what did messaging cost?
Telnyx shows your numbers, messages and calls. You see phone numbers with routing and tags, messaging profiles, message detail records with direction, status, parts and cost, one message's delivery status, call recordings' metadata, voice connections, number orders and webhook deliveries. When asked and granted, Memtro can send or schedule an SMS or MMS, cancel a scheduled message, retag or reroute a number, manage messaging profiles and release a number. Telnyx can tell Memtro when a message arrives, is delivered or fails, or a call ends, and a job can start on it. Message text and recordings are never read.
In Memtro
What you can do with Telnyx in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Telnyx tool, reads what it needs, and answers with the source cited.
What it does
- 01See message detail records with direction, status, parts, rate and cost, and the other party's last four digits.
- 02Check one recent message's delivery status per recipient, with carrier and any error codes.
- 03List phone numbers with routing, profile and tags, and messaging profiles with spend limits and allowed countries.
- 04Read call recordings' metadata, voice connections, number orders and recent webhook deliveries.
- 05When asked and granted, send or schedule an SMS or MMS to a real phone, charged per part, reroute a number's calls at once, or release a number for good.
- 06With events on, an inbound message, a delivered or failed message, or an ended call in Telnyx can start a job.
Acts when asked
When you ask it to
These tools change something in Telnyx. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Send an SMS or MMS from one of your numbers (charged per message)
- 02Schedule an SMS or MMS for later (charged when sent)
- 03Cancel a scheduled message
- 04Change a phone number's tags, reference or the connection its calls route to
- 05Create a messaging profile
- 06Change a messaging profile's name, enabled state, allowed countries or daily spend limit
- 07Delete a messaging profile (permanent)
- 08Release a phone number from the account (permanent)
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Telnyx, choosing the same kinds; the tab shows Telnyx's own steps. Each event can start a job, with the event as its input. Telnyx signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01An SMS or MMS arrived at one of your numbers
- 02An outbound message was sent to the carrier
- 03An outbound message was delivered or failed
- 04A call started
- 05A call was answered
- 06A call ended
- 07A call recording was saved
- 08A fax was delivered
- 09A fax failed
- 10A number order changed status
In practice
Ask it like you would a colleague
Once Telnyx is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Telnyx + MemtroHow many texts failed to deliver last week?
What did messaging cost us this month?
Which of our numbers route to the Support connection?
Are our Telnyx webhooks failing?
Schedule a text to +447700900123 for 9am tomorrow reminding them of the appointment.
Inbound text follow-up job
At Northwind, a job starts when Telnyx reports an SMS arrived at the support number. Memtro looks up the number's routing and recent message records, then tells Tom Reilly, the support lead, which profile received it.
Teams
Where it fits
The teams that lean on Telnyx most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Telnyx is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesTelnyx with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesTelnyx with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesTelnyx with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportTelnyx with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportTelnyx with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportTelnyx with IntercomCustomer conversations and the people behind them, in your company memory.
- Work managementTelnyx with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementTelnyx with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementTelnyx with LinearIssues, projects and teams, synced hourly into memory.
Also in Email, calendar and chat
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
AgentMail- Gmail
- Google Calendar
- Slack
- Outlook Mail
- Outlook Calendar
- Microsoft Teams
- Granola
Fireflies.ai- Zoom
- Calendly
- Gong
- Cal.com
- Google Meet
- Mattermost
- Postmark
SendGrid
Avoma- Mailgun
Missive
tl;dv
Grain
Fathom Video- Rocket.Chat
- Zulip
- Resend
- Vonage
ClickSend
OneSignal- Courier
Bird- Knock
MeetGeek- Novu
- Plivo
Sinch
Textmagic
SMTP2GO- Mailtrap
MailerSend
Infobip
Setup
How to connect
Connect withAPI key
- 1
In the Telnyx Mission Control Portal, go to API Keys and create a key. It carries the whole account, with no scopes, and is shown once.
- 2
In Memtro, open Connections → Telnyx and paste it into API key. Set API region only to use a host outside North America.
- 3
An administrator grants the actions by name, such as Send message or Release phone number, to the teams that may use them.
- 4
Ask how many texts failed to deliver last week. Events are turned on from the connection's Events tab, and the address is then added as each messaging profile's Webhook URL in Telnyx.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Telnyx tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Telnyx?+
Only when you ask, and only what it has been granted: send an SMS or MMS from one of your numbers (charged per message); schedule an SMS or MMS for later (charged when sent); cancel a scheduled message; change a phone number's tags, reference or the connection its calls route to; create a messaging profile; change a messaging profile's name, enabled state, allowed countries or daily spend limit; delete a messaging profile (permanent); release a phone number from the account (permanent). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Telnyx connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Telnyx data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Telnyx?+
API key. In the Telnyx Mission Control Portal, go to API Keys and create a key. It carries the whole account, with no scopes, and is shown once.
Can Telnyx start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Telnyx, choosing the same kinds; the tab shows Telnyx's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Telnyx in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.