An undelivered code
Sarah Chen, support manager at Acme Ltd, asked why a customer never got their login code by SMS. Memtro found the message in the SMS log and showed it as undeliverable, with the error Infobip gave.
Infobip + Memtro
Was the SMS to this customer delivered, and if not, what went wrong?
Infobip connects Memtro to your messaging. It reads the delivery logs of SMS and email sent in the last 48 hours, with sender, recipient, status and error. It also reads your email sending domains with their DNS checks and the status of a scheduled bulk. When asked, and once an administrator has granted the action by name, it can send an SMS or an email, which reaches real people and is billed, pause, resume or cancel a scheduled bulk, and create or update a person in People. Logs older than 48 hours do not exist.
In Memtro
What you can do with Infobip in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Infobip tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists SMS sent in the last 48 hours with sender, recipient number, parts, delivery status and the error for a failed one
- 02Lists emails sent in the last 48 hours with sender, recipient, delivery status and the error for a failed one, without content or prices
- 03Lists email sending domains with tracking settings and each DNS record with whether it is verified
- 04Shows the status of a scheduled SMS or email bulk by its bulk id
- 05When asked and granted, sends an SMS to up to 10 numbers or an email from a verified domain, now or scheduled, which reaches real people, is billed and cannot be recalled once sent
- 06When asked and granted, pauses, resumes or permanently cancels a scheduled bulk, and creates or updates a person in People
Acts when asked
When you ask it to
These tools change something in Infobip. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Send an SMS (billed per message part, reaches real people)
- 02Send an email (billed, reaches real people)
- 03Pause, resume or cancel a scheduled SMS or email bulk
- 04Create a person in People
- 05Update a person in People (names replaced, tags and contacts added)
In practice
Ask it like you would a colleague
Once Infobip is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Infobip + MemtroWhich SMS failed to deliver today?
Was the email to dan@bigco.example delivered?
Is the DNS for our sending domain verified?
What is the status of tomorrow's scheduled bulk?
Pause the scheduled bulk for the spring promotion
Holding a bulk
Priya Sharma, marketing lead at Northwind, spotted a wrong date in a scheduled SMS bulk. She asked Memtro to pause it. Memtro paused the bulk in Infobip, so nothing was sent, and the bulk can be resumed once the text is fixed.
Teams
Where it fits
The teams that lean on Infobip most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Infobip is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesInfobip with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesInfobip with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesInfobip with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportInfobip with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportInfobip with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportInfobip with IntercomCustomer conversations and the people behind them, in your company memory.
- Work managementInfobip with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementInfobip with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementInfobip with LinearIssues, projects and teams, synced hourly into memory.
Also in Email, calendar and chat
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
AgentMail- Gmail
- Google Calendar
- Slack
- Outlook Mail
- Outlook Calendar
- Microsoft Teams
- Granola
Fireflies.ai- Zoom
- Calendly
- Gong
- Cal.com
- Google Meet
- Mattermost
- Postmark
SendGrid
Avoma- Mailgun
Missive
tl;dv
Grain
Fathom Video- Rocket.Chat
- Zulip
- Resend
- Vonage
ClickSend
OneSignal- Courier
Bird- Knock
MeetGeek- Novu
- Plivo
Sinch
Telnyx
Textmagic
SMTP2GO- Mailtrap
MailerSend
Setup
How to connect
Connect withAPI host and API key
- 1
In the Infobip portal, open Developer Tools → API Keys → Create API key, name it Memtro and leave the allowed IP addresses empty.
- 2
Choose the scopes: sms:logs:read and email:logs:read to read logs, email:manage and sms:manage for domains and bulks, and the send or people:manage scopes only if Memtro may send or manage people. Copy the key.
- 3
In Memtro, open Connections → Infobip and enter the API host shown on the portal's home page and the API key.
- 4
Ask your first question: which SMS failed to deliver today?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Infobip tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Infobip?+
Only when you ask, and only what it has been granted: send an SMS (billed per message part, reaches real people); send an email (billed, reaches real people); pause, resume or cancel a scheduled SMS or email bulk; create a person in People; update a person in People (names replaced, tags and contacts added). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Infobip connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Infobip data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Infobip?+
API host and API key. In the Infobip portal, open Developer Tools → API Keys → Create API key, name it Memtro and leave the allowed IP addresses empty.
Connect Infobip in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.