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Missive + Memtro

Team inbox conversations, internal comments and tasks in Missive, by mailbox, label or customer.

Connect Missive with your API token and Memtro reads conversations by mailbox, label, team or contact, a conversation's latest messages and internal comments, contacts, tasks, users and teams. It sees what you can see in Missive. It reads on demand and there is no hourly sync. When you ask, and once an administrator has granted the action by name, it can send or schedule emails, SMS and WhatsApp messages, create drafts, posts, contacts and tasks, close, assign, label or merge conversations, and update tasks. Sent messages reach people outside the company and cannot be recalled, and merging is permanent.

In Memtro

What you can do with Missive in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Missive tool, reads what it needs, and answers with the source cited.

What it does

  1. 01Conversations by mailbox, shared label or team, narrowed by contact email or domain, with assignees and labels
  2. 02One conversation's latest messages with sender and date, and the team's internal comments, up to 10 of each
  3. 03Contacts searched by name, email, phone, company or notes, and tasks by state, team, assignee or due date
  4. 04When asked and granted, sends or schedules an email, SMS or WhatsApp message, new or as a reply, which cannot be recalled once sent, or creates a draft for a person to send
  5. 05When asked and granted, adds internal posts, creates contacts and tasks, and changes tasks, with Missive notifying members and assignees
  6. 06When asked and granted, closes, reopens, renames, assigns, labels or moves a conversation, permanently merges two, or deletes a draft or post

Acts when asked

When you ask it to

These tools change something in Missive. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.

  1. 01Add an internal post to an existing conversation
  2. 02Create a contact in a contact book
  3. 03Create a task, in a conversation or for a team or teammates
  4. 04Send or schedule an email, SMS or WhatsApp message to named recipients, new or as a reply
  5. 05Create a draft message for a person to review and send from Missive
  6. 06Close, reopen, rename, recolour, assign, label or move a conversation
  7. 07Change a task's title, description, state, assignees, team or due date
  8. 08Merge one conversation into another, permanently
  9. 09Delete a draft, or cancel a scheduled send
  10. 10Delete an internal post from a conversation

Events

When it happens

Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Missive, choosing the same kinds; the tab shows Missive's own steps. Each event can start a job, with the event as its input. Missive signs every delivery, and one whose signature does not check out is refused before it is read.

Events and webhooks
  • 01An incoming email matched a rule
  • 02A shared label change matched a rule
In practice

Ask it like you would a colleague

Once Missive is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.

Missive logoMissive + Memtro
  • What conversations are open under the Clients/Acme label?

  • What has anyone at brightwave.co.uk sent us this month?

  • Which tasks are due this week, and who are they assigned to?

  • What did the team say internally about the Northwind contract?

  • Reply to the BigCo thread that the revised quote follows on Friday

01

Catching up on a client

Back from leave, the account manager asks what happened with Northwind. Memtro reads conversations from the northwind.com domain, the latest messages and the team's internal comments on each, and answers with what was agreed and what is still open.

02

Turning a thread into work

Support reads a complaint from Acme and asks Memtro to follow it up. Memtro adds an internal post on the conversation with the agreed next step, creates a task for Dan Fletcher, and drafts a reply for Priya Nair to review and send. Missive notifies the members and Dan.

Teams

Where it fits

The teams that lean on Missive most, a question each of them asks, and what they connect beside it.

Better together

Works with

A record in Missive is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.

Also in Email, calendar and chat

Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.

Setup

How to connect

Connect withAPI token
  1. 1

    Missive API tokens need an organisation on the Productive plan

  2. 2

    In Missive open Preferences → API, create a new token and copy it, and the token acts as you

  3. 3

    In Memtro open Connections → Missive, paste the API token and connect

  4. 4

    Ask what is waiting under a shared label

Also works from

Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Missive tools are the same everywhere.

FAQ

Questions

Can Memtro change anything in Missive?+

Only when you ask, and only what it has been granted: add an internal post to an existing conversation; create a contact in a contact book; create a task, in a conversation or for a team or teammates; send or schedule an email, SMS or WhatsApp message to named recipients, new or as a reply; create a draft message for a person to review and send from Missive; close, reopen, rename, recolour, assign, label or move a conversation; change a task's title, description, state, assignees, team or due date; merge one conversation into another, permanently; delete a draft, or cancel a scheduled send; delete an internal post from a conversation. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.

Who can use a Missive connection?+

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my Missive data?+

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.

How do I connect Missive?+

API token. Missive API tokens need an organisation on the Productive plan.

Can Missive start a job?+

Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Missive, choosing the same kinds; the tab shows Missive's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.

Connect Missive in a few minutes

Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.

Where agents remember your company

Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.

7-day free trial · card on file, nothing charged until it ends · cancel any time