Delivery after an outage
Maya Okafor, operations lead at Northwind, asked how many verification texts had failed during yesterday's outage. Memtro read the SMS delivery figures for that day and gave the accepted, delivered and failed counts.
How many of yesterday's SMS were delivered, and how did our last email broadcast do?
Bird shows you the SMS and email sent and received, with delivery status and cost. Memtro also reads email broadcasts with delivery and engagement counts, delivery statistics, audiences, WhatsApp conversations and contacts found by exact email or phone. When asked and granted, it can send an SMS or email, cancel a scheduled email, and create, send or cancel broadcasts. It can manage contacts and audiences, suppress an address and update WhatsApp conversations. Bird can tell Memtro when an email bounces or an SMS fails, and a job can start. Message text, addresses and numbers are never read back.
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Bird tool, reads what it needs, and answers with the source cited.
These tools change something in Bird. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Bird for you. Each event can start a job, with the event as its input. Bird signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooksOnce Bird is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
How many SMS were delivered yesterday, and how many failed?
How did last Tuesday's product broadcast perform?
Which WhatsApp conversations are open and unassigned?
Is there a contact with the phone number +447700900123?
Assign the open WhatsApp conversation about delivery to Tom Reilly.
Maya Okafor, operations lead at Northwind, asked how many verification texts had failed during yesterday's outage. Memtro read the SMS delivery figures for that day and gave the accepted, delivered and failed counts.
At Acme Ltd, a job starts when Bird reports that an email bounced. It reads the day's email delivery figures and lists recent emails with their status and bounced counts. Priya Sharma, support lead, sees the summary and decides whether anything needs fixing.
The teams that lean on Bird most, a question each of them asks, and what they connect beside it.
A record in Bird is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
In the Bird dashboard, open Platform tools → API keys → Create and name it Memtro. Grant the read scopes, the write scopes for the actions you want, and webhooks write if Memtro should register its own webhook.
Open Connections → Bird in Memtro and paste the Workspace API key. Its prefix tells Memtro which Bird region to call.
An administrator grants actions such as send an SMS or send a broadcast by name to the teams that may use them. Events are turned on from the connection's Events tab.
Ask how many SMS were delivered yesterday.
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Bird tools are the same everywhere.
Only when you ask, and only what it has been granted: send an SMS to a phone number (costs money, the recipient is texted); send an email now or at a set time (the recipients are emailed); cancel a scheduled email before it sends; create an email broadcast as a draft (nothing is sent); send or schedule a broadcast (everyone in its audience is emailed); cancel a scheduled or sending broadcast; create a contact; edit a contact; delete a contact (permanent); add contacts to an audience; remove a contact from an audience; suppress an email address so nothing more is sent to it; assign, label, resolve or mark read a WhatsApp conversation. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
Workspace API key. In the Bird dashboard, open Platform tools → API keys → Create and name it Memtro. Grant the read scopes, the write scopes for the actions you want, and webhooks write if Memtro should register its own webhook.
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Bird for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
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Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.
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