Bounce before the call
A customer says they never got the invoice. Support asks Memtro, which finds the message in Email Activity, reads the hard bounce and its SMTP reason, and checks that the address is now on the bounce list.
SendGrid + Memtro
Delivery, bounces and suppressions from SendGrid, answered and remembered day by day.
Connect SendGrid with an API key and Memtro reports deliveries, bounces, opens and clicks by day, looks an address up on the suppression lists, and, with the Email Activity add-on, finds a message and its events. Every hour the sync writes each finished day's numbers into memory. When asked, and once an administrator has granted each action by name, it sends email, manages marketing contacts and lists, and drafts, schedules or sends Single Sends. Email goes to people outside the company and cannot be recalled, and deleting a Single Send or clearing a bounce cannot be undone.
In Memtro
What you can do with SendGrid in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right SendGrid tool, reads what it needs, and answers with the source cited.
What it does
- 01Requests, delivered, bounces, opens and clicks by day, week or month, with delivery and open rates, or by up to ten categories
- 02Look an address up on the bounce, block, spam report, unsubscribe or invalid lists, with the SMTP reason
- 03Recent messages by recipient, subject or status with their events, if the account has Email Activity, and templates, senders and authenticated domains
- 04Hourly sync remembers each finished day's requests, deliveries, bounces, opens, clicks and spam reports
- 05When asked and granted, sends an email now or up to 72 hours ahead, and drafts, schedules, sends now, unschedules or permanently deletes a Single Send, which emails every contact on its lists. Sent mail cannot be recalled
- 06When asked and granted, adds or updates marketing contacts and lists, creates templates, adds addresses to the global unsubscribe list and takes addresses off the bounce list so mail to them resumes
Acts when asked
When you ask it to
These tools change something in SendGrid. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Send an email now or scheduled up to 72 hours ahead
- 02Add or update marketing contacts, optionally into lists
- 03Create a marketing list
- 04Remove contacts from a list (the contacts stay)
- 05Draft a Single Send (marketing email) to lists or segments
- 06Schedule a Single Send or send it now, which emails everyone on its lists
- 07Unschedule a Single Send
- 08Delete a Single Send (permanent)
- 09Add addresses to the global unsubscribe list
- 10Remove addresses from the bounce list so mail to them resumes
- 11Create an email template
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with SendGrid for you. Each event can start a job, with the event as its input. SendGrid signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A message was accepted for sending
- 02A message was delivered
- 03Delivery was deferred by the receiving server
- 04A message was dropped and not sent
- 05A message bounced or was blocked
- 06A recipient opened a message
- 07A recipient clicked a link
- 08A recipient marked a message as spam
- 09A recipient unsubscribed
- 10A recipient left an unsubscribe group
- 11A recipient rejoined an unsubscribe group
- 12The SendGrid account was suspended, deactivated, banned or reactivated
In practice
Ask it like you would a colleague
Once SendGrid is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
SendGrid + MemtroHow many emails did we deliver last week, and what was the bounce rate?
Is sam.lee@acme.com on any suppression list, and why?
Which category had the most unique opens in October?
Which messages to @northwind.co.uk were not delivered yesterday?
Take sam.lee@acme.com off the bounce list now that the mailbox exists again
The webinar invitation
Grace Turner asks Memtro to add the 40 Globex attendees to a new Webinar list and schedule the invitation Single Send for Tuesday at 10. Memtro creates the list, adds the contacts, reads the draft back with the lists it will reach, and schedules it. On Tuesday SendGrid emails every contact on the list.
Teams
Where it fits
The teams that lean on SendGrid most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in SendGrid is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesSendGrid with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesSendGrid with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesSendGrid with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportSendGrid with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportSendGrid with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportSendGrid with IntercomCustomer conversations and the people behind them, in your company memory.
- Work managementSendGrid with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementSendGrid with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementSendGrid with LinearIssues, projects and teams, synced hourly into memory.
Also in Email, calendar and chat
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
AgentMail- Gmail
- Google Calendar
- Slack
- Outlook Mail
- Outlook Calendar
- Microsoft Teams
- Granola
Fireflies.ai- Zoom
- Calendly
- Gong
- Cal.com
- Google Meet
- Mattermost
- Postmark
Avoma- Mailgun
Missive
tl;dv
Grain
Fathom Video- Rocket.Chat
- Zulip
- Resend
- Vonage
ClickSend
OneSignal- Courier
Bird- Knock
MeetGeek- Novu
- Plivo
Sinch
Telnyx
Textmagic
SMTP2GO- Mailtrap
MailerSend
Infobip
Setup
How to connect
Connect withAPI key
- 1
In SendGrid go to Settings → API Keys → Create API Key and choose Custom Access. Tick read for Stats, Suppressions, Template Engine and Sender Authentication, plus Email Activity if you have the add-on
- 2
For reading only, leave Mail Send and every full-access permission off. Give Mail Send, Marketing, Suppressions or Template Engine full access only for the actions an administrator will grant. Copy the key: SendGrid shows it once
- 3
In Memtro open Connections → SendGrid, paste the API key and connect. A key for an EU regional subuser also needs the EU Base URL, where Email Activity is not available
- 4
Ask how email went last week, or whether an address has bounced
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The SendGrid tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in SendGrid?+
Only when you ask, and only what it has been granted: send an email now or scheduled up to 72 hours ahead; add or update marketing contacts, optionally into lists; create a marketing list; remove contacts from a list (the contacts stay); draft a Single Send (marketing email) to lists or segments; schedule a Single Send or send it now, which emails everyone on its lists; unschedule a Single Send; delete a Single Send (permanent); add addresses to the global unsubscribe list; remove addresses from the bounce list so mail to them resumes; create an email template. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a SendGrid connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my SendGrid data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed SendGrid records into memory as entities.
How do I connect SendGrid?+
API key. In SendGrid go to Settings → API Keys → Create API Key and choose Custom Access. Tick read for Stats, Suppressions, Template Engine and Sender Authentication, plus Email Activity if you have the add-on.
Can SendGrid start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with SendGrid for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect SendGrid in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.