Catching up after leave
Back from a week off, an engineer asks what happened in #platform. Memtro reads the week's posts, pulls the two threads with the most replies and summarises what was decided, with permalinks.
Mattermost + Memtro
Ask what was said in any Mattermost channel or thread you can see.
Connect Mattermost with your site URL and a personal access token and Memtro acts as you: it lists your teams and channels, reads recent messages in a channel or a whole thread with who said what, searches a team with Mattermost's own syntax, and looks people up. There is no hourly sync. When asked, and once an administrator has granted each action by name, it posts, replies, edits, reacts, pins and sends direct messages under your name, creates, renames and archives channels, and adds or removes members. Deleting a post removes it for everyone and cannot be undone.
In Memtro
What you can do with Mattermost in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Mattermost tool, reads what it needs, and answers with the source cited.
What it does
- 01Your teams, and the channels you are in or every public channel of a team
- 02Recent messages in a channel, or a whole thread from any post in it, with author, replies, reactions, file names and a permalink
- 03Search a team with from:, in:, on:, before: and after:, quoted phrases and wildcards, and look someone up by username or email
- 04When asked and granted, posts a message or a thread reply, sends a direct message, edits your posts, reacts, pins and sets a reminder, all under your name
- 05When asked and granted, deletes a post for everyone, with its replies when it is a thread's root. This cannot be undone
- 06When asked and granted, creates, renames or archives a channel, changes its purpose or header, and adds or removes members, who are notified
Acts when asked
When you ask it to
These tools change something in Mattermost. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Post a message to a channel, or a reply in a thread, as the connected user
- 02Edit the text of one of the user's posts
- 03Delete a post (removed for everyone, with its thread when it is a root post)
- 04Send a direct message to one person as the connected user
- 05Add or remove the user's emoji reaction on a post
- 06Pin or unpin a post in its channel
- 07Set a reminder about a post for the connected user
- 08Create a public or private channel in a team
- 09Rename a channel or change its purpose or header
- 10Archive a channel
- 11Add people to a channel, or remove one person from it
In practice
Ask it like you would a colleague
Once Mattermost is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Mattermost + Memtro
What was said in #incidents yesterday?
Summarise the thread where Priya asked about the launch date
Search the Engineering team for 'rate limit' from @tom since 1 October
Post in #announcements that the office is closed on Friday
Create a private channel called acme-renewal and add @jsmith and @lwong
Setting up a deal room
Laura Wong asks Memtro to open a private channel for the Globex renewal, add the two account managers and post the renewal date. Memtro creates the channel under her name, adds both people, who are notified and can read it, and posts the wording she approved.
Teams
Where it fits
The teams that lean on Mattermost most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Mattermost is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesMattermost with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesMattermost with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesMattermost with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportMattermost with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportMattermost with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportMattermost with IntercomCustomer conversations and the people behind them, in your company memory.
- Work managementMattermost with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementMattermost with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementMattermost with LinearIssues, projects and teams, synced hourly into memory.
Also in Email, calendar and chat
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
AgentMail- Gmail
- Google Calendar
- Slack
- Outlook Mail
- Outlook Calendar
- Microsoft Teams
- Granola
Fireflies.ai- Zoom
- Calendly
- Gong
- Cal.com
- Google Meet
- Postmark
SendGrid
Avoma- Mailgun
Missive
tl;dv
Grain
Fathom Video- Rocket.Chat
- Zulip
- Resend
- Vonage
ClickSend
OneSignal- Courier
Bird- Knock
MeetGeek- Novu
- Plivo
Sinch
Telnyx
Textmagic
SMTP2GO- Mailtrap
MailerSend
Infobip
Setup
How to connect
Connect withMattermost URL and personal access token
- 1
Ask a system admin to allow personal access tokens under System Console → Integrations → Integration Management (and, for a non-admin, under User Management → Users → Manage Roles)
- 2
In Mattermost open your profile picture → Profile → Security → Personal Access Tokens, create a token with a description and copy it: it is shown once. The token acts as you
- 3
In Memtro open Connections → Mattermost, paste the Mattermost URL (the site root, without /api/v4) and the Personal access token, and connect
- 4
Ask what was decided in a channel this week
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Mattermost tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Mattermost?+
Only when you ask, and only what it has been granted: post a message to a channel, or a reply in a thread, as the connected user; edit the text of one of the user's posts; delete a post (removed for everyone, with its thread when it is a root post); send a direct message to one person as the connected user; add or remove the user's emoji reaction on a post; pin or unpin a post in its channel; set a reminder about a post for the connected user; create a public or private channel in a team; rename a channel or change its purpose or header; archive a channel; add people to a channel, or remove one person from it. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Mattermost connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Mattermost data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Mattermost?+
Mattermost URL and personal access token. Ask a system admin to allow personal access tokens under System Console → Integrations → Integration Management (and, for a non-admin, under User Management → Users → Manage Roles).
Connect Mattermost in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.