Delivery problems explained
Priya Sharma, operations manager at Acme Ltd, asked why customers missed their appointment reminders. Memtro read the day's outbound messages and showed the undelivered ones grouped by error code.
Plivo + Memtro
How many messages failed to deliver today, and why?
Plivo carries your SMS, MMS, WhatsApp and voice traffic, and Memtro reads the records. It reads message records by direction, state and date, call records, and live or queued calls. It also reads recordings, the account's phone numbers and its applications. When asked and granted, it can send a message or place a call. It can also hang up, transfer, speak into or record a live call, and cancel a queued call. It can delete a recording, and rename, reassign or release a number. The other party shows by its last four digits only, and message text is never read.
In Memtro
What you can do with Plivo in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Plivo tool, reads what it needs, and answers with the source cited.
What it does
- 01Reads message records by direction, state, type and time, with cost and error code.
- 02Reads call records with times, duration, cost and why each ended, plus the calls live or queued now.
- 03Reads recordings with length and storage cost, the numbers the account rents, and its applications.
- 04When asked and granted, sends an SMS, MMS or WhatsApp message, or places a call. Both reach real phones at once and spend account credit.
- 05When asked and granted, hangs up, transfers, speaks into or records a live call, cancels a queued call, or deletes a recording.
- 06When asked and granted, renames a number or assigns it to an application, or releases it from the account permanently.
Acts when asked
When you ask it to
These tools change something in Plivo. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Send an SMS, MMS or WhatsApp message to the numbers you name
- 02Place an outbound call that runs the XML at an answer URL you give
- 03Hang up a live call, or cancel a queued one
- 04Transfer a live call to fetch new XML from a URL
- 05Speak text into a live call
- 06Start or stop recording a live call
- 07Delete a call recording
- 08Rename a number or assign it to an application
- 09Release (unrent) a number from the account
In practice
Ask it like you would a colleague
Once Plivo is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Plivo + Memtro
How many messages failed to deliver today, and with which error codes?
How many inbound calls did we get yesterday?
Which calls are live right now?
Which numbers renew this month, and what do they cost?
Assign our support number to the new IVR application.
Rerouting the support line
Tom Reilly, IT lead at Northwind, asked Memtro to point the support number at the new out-of-hours application. Memtro reassigned the number, so every call to it from then on followed the new flow.
Teams
Where it fits
The teams that lean on Plivo most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Plivo is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesPlivo with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesPlivo with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesPlivo with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportPlivo with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportPlivo with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportPlivo with IntercomCustomer conversations and the people behind them, in your company memory.
- Work managementPlivo with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementPlivo with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementPlivo with LinearIssues, projects and teams, synced hourly into memory.
Also in Email, calendar and chat
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
AgentMail- Gmail
- Google Calendar
- Slack
- Outlook Mail
- Outlook Calendar
- Microsoft Teams
- Granola
Fireflies.ai- Zoom
- Calendly
- Gong
- Cal.com
- Google Meet
- Mattermost
- Postmark
SendGrid
Avoma- Mailgun
Missive
tl;dv
Grain
Fathom Video- Rocket.Chat
- Zulip
- Resend
- Vonage
ClickSend
OneSignal- Courier
Bird- Knock
MeetGeek- Novu
Sinch
Telnyx
Textmagic
SMTP2GO- Mailtrap
MailerSend
Infobip
Setup
How to connect
Connect withAuth ID and Auth Token
- 1
In the Plivo console, open Overview and copy the Auth ID and Auth Token at the top. A subaccount's ID connects only that subaccount.
- 2
In Memtro, open Connections → Plivo and paste the Auth ID and the Auth Token.
- 3
The token has the whole account's access, as Plivo has no scoped keys. An administrator grants the message, call and number actions by name only to those who may use them.
- 4
Ask how many messages failed to deliver today.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Plivo tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Plivo?+
Only when you ask, and only what it has been granted: send an SMS, MMS or WhatsApp message to the numbers you name; place an outbound call that runs the XML at an answer URL you give; hang up a live call, or cancel a queued one; transfer a live call to fetch new XML from a URL; speak text into a live call; start or stop recording a live call; delete a call recording; rename a number or assign it to an application; release (unrent) a number from the account. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Plivo connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Plivo data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Plivo?+
Auth ID and Auth Token. In the Plivo console, open Overview and copy the Auth ID and Auth Token at the top. A subaccount's ID connects only that subaccount.
Connect Plivo in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.