Gong + Memtro

What you can do with Gong in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Gong tool, reads what it needs, and answers with the source cited.

• Calls by date range, title, participant or host
• Participants with titles, affiliation and talk time
• AI brief, key points, outline, highlights and outcome
• Topics with time spent and keyword/smart tracker hits
• Speaker-labelled transcripts
• Hourly sync turns new calls into memories

Ask it like this

Questions people ask once Gong is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.

• ›What did Acme push back on in last week's call?
• ›Which calls mentioned pricing this month?
• ›Summarise every call Sam had with Globex
• ›Who from the customer side joined the demo on Tuesday?

Where it fits

Teams that get the most from Gong in Memtro, with the rest of their stack attached.

• SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
• SalesWalk into every call briefedAccount history, open tickets, invoices, the last email thread and what was decided internally, pulled together from the systems that hold them and remembered for next time.
• LeadershipOne question across the whole companyFounders and managers ask what is happening and get an answer stitched from support, sales, finance and engineering, with every figure traced to its source and the rest of the week handled by jobs.
• OperationsMonitors and digests that run themselvesJobs are prompts the agent runs on a schedule with the same tools as their owner. Create them in plain language, get the report in a chat, pause or change them in a sentence.

Questions

Can Memtro change anything in Gong?

Not yet. Today every Gong tool reads, searches or lists. When the connector gains actions, each is marked, granted by name per team and used only when a person asks for exactly that, so nothing is created, sent, updated or deleted until you say so.

Who can use a Gong connection?

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my Gong data?

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Gong records into memory as entities.

How do I connect Gong?

API key. In Gong open Admin center → Ecosystem → API (Tech admin role).