It never arrived
A customer says the receipt never came. Support asks Memtro, which finds the message by recipient, reads its events and reports a hard bounce at 09:14 with Postmark's description and that the address is now deactivated.
Postmark + Memtro
What happened to every transactional email your Postmark server sent.
Connect one Postmark server with its Server API token and Memtro finds a message by recipient, tag or subject and follows its delivery, open, click and bounce events, lists bounces, and reports sends, bounces, complaints, opens and clicks. The hourly sync remembers each finished day's totals. When asked, and once an administrator has granted each action by name, it sends emails, one at a time, from a template or up to 50 in a batch, delivered at once to the recipients outside the company and never recalled. It also reactivates bounced addresses and manages suppressions, templates and message streams.
In Memtro
What you can do with Postmark in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Postmark tool, reads what it needs, and answers with the source cited.
What it does
- 01Find messages by recipient, sender, tag, status, subject or date, and read one message's body and its events in order
- 02Bounces by type, address or tag, with whether Postmark deactivated the address and can reactivate it
- 03Sends, bounce rate, complaints, opens and clicks for any range in the past year, per day or tag, and an hourly sync of each finished day's totals
- 04Templates, message streams and, with the account token, every server, domain and sender signature
- 05When asked and granted, sends an email, a template email or a batch of up to 50 from a confirmed sender. Each is delivered at once and cannot be recalled
- 06When asked and granted, reactivates a bounced address, suppresses or unsuppresses addresses on a stream, creates, edits or permanently deletes templates, creates or archives streams and retries failed inbound messages
Acts when asked
When you ask it to
These tools change something in Postmark. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Send an email from a confirmed sender to the recipients given
- 02Send an email rendered from a template
- 03Send up to 50 separate emails in one batch
- 04Reactivate an address Postmark deactivated after a bounce
- 05Suppress addresses on a message stream, or lift their suppression
- 06Create, edit or delete a template
- 07Create a message stream, or archive one
- 08Retry a failed inbound message
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Postmark, choosing the same kinds; the tab shows Postmark's own steps. Each event can start a job, with the event as its input. Postmark sends a secret with every delivery, and one without it is refused.
Events and webhooks- 01A message was delivered
- 02A message bounced
- 03A recipient marked a message as spam
- 04A message was opened
- 05A link in a message was clicked
- 06A recipient's suppression changed
In practice
Ask it like you would a colleague
Once Postmark is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Postmark + Memtro
Did the password reset to priya@northwind.co.uk on 3 November get delivered?
Which addresses hard-bounced this week and are now deactivated?
What were our bounce rate and spam complaint rate in October?
What happened to the receipt tagged order-confirmation sent to jo@acme.com yesterday?
Reactivate jo@acme.com now that their mailbox is fixed and resend the receipt
Back in the inbox
Joe Martin at Acme says his mailbox is fixed. Support asks Memtro to reactivate his address and resend the receipt. Memtro checks the bounce can be reactivated, reactivates it, then sends the receipt template to him from the confirmed sender, delivered at once.
Teams
Where it fits
The teams that lean on Postmark most, a question each of them asks, and what they connect beside it.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- SalesWalk into every call briefedAccount executive, Account manager, Sales leader, Sales operations“Brief me on BigCo before the 3pm renewal call”Used alongside HubSpot, Help Scout, Xero, Gmail, Google Calendar and 6 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
Better together
Works with
A record in Postmark is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- CRM and salesPostmark with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesPostmark with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesPostmark with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
- SupportPostmark with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportPostmark with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportPostmark with IntercomCustomer conversations and the people behind them, in your company memory.
- Work managementPostmark with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementPostmark with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementPostmark with LinearIssues, projects and teams, synced hourly into memory.
Also in Email, calendar and chat
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
AgentMail- Gmail
- Google Calendar
- Slack
- Outlook Mail
- Outlook Calendar
- Microsoft Teams
- Granola
Fireflies.ai- Zoom
- Calendly
- Gong
- Cal.com
- Google Meet
- Mattermost
SendGrid
Avoma- Mailgun
Missive
tl;dv
Grain
Fathom Video- Rocket.Chat
- Zulip
- Resend
- Vonage
ClickSend
OneSignal- Courier
Bird- Knock
MeetGeek- Novu
- Plivo
Sinch
Telnyx
Textmagic
SMTP2GO- Mailtrap
MailerSend
Infobip
Setup
How to connect
Connect withServer API token
- 1
In Postmark open Servers → the server → API Tokens and copy a Server API token. It reaches only that server's messages, bounces, statistics, templates and streams, and with it Memtro can send from that server once the actions are granted
- 2
To see the account's servers, domains and sender signatures too, copy an Account API token from Account → API Tokens. Only the account owner and admins can see it
- 3
In Memtro open Connections → Postmark, paste the Server API token (and the account token if you have one) and connect
- 4
Ask what happened to the email a customer says never arrived
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Postmark tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Postmark?+
Only when you ask, and only what it has been granted: send an email from a confirmed sender to the recipients given; send an email rendered from a template; send up to 50 separate emails in one batch; reactivate an address Postmark deactivated after a bounce; suppress addresses on a message stream, or lift their suppression; create, edit or delete a template; create a message stream, or archive one; retry a failed inbound message. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Postmark connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Postmark data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed Postmark records into memory as entities.
How do I connect Postmark?+
Server API token. In Postmark open Servers → the server → API Tokens and copy a Server API token. It reaches only that server's messages, bounces, statistics, templates and streams, and with it Memtro can send from that server once the actions are granted.
Can Postmark start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Postmark, choosing the same kinds; the tab shows Postmark's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Postmark in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.