Royal Mail Click & Drop + Memtro

What you can do with Royal Mail Click & Drop in Memtro

Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Royal Mail Click & Drop tool, reads what it needs, and answers with the source cited.

• Orders with their status, tracking number and recipient
• One order in full, including its items
• Carriers and service codes available on the account
• Royal Mail OLP prices by destination, weight and package format
• Manifests, and the return services on the account

Ask it like this

Questions people ask once Royal Mail Click & Drop is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.

• ›Which orders are still waiting for a label?
• ›What is the tracking number for order 10492?
• ›What would a 2kg parcel to Germany cost on each service?
• ›Which orders were manifested today?

Where it fits

Teams that get the most from Royal Mail Click & Drop in Memtro, with the rest of their stack attached.

• OperationsMonitors and digests that run themselvesJobs are prompts the agent runs on a schedule with the same tools as their owner. Create them in plain language, get the report in a chat, pause or change them in a sentence.
• SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
• FinanceAsk the ledger questions in plain EnglishXero, Stripe and the warehouse answer through tools that read by default, and Xero can raise a draft invoice or record a payment when you ask and an administrator has granted it. Duplicate charges, aged receivables, revenue by segment: one question, with the figures cited to their source.

Questions

Can Memtro change anything in Royal Mail Click & Drop?

Only when you ask, and only what it has been granted: create one or more orders in Click & Drop, with no postage applied and no label generated; generate a postage label or customs paperwork for orders, which applies postage and commits the cost to the account; cancel (delete) orders, which invalidates any label already generated for them; set an order's status to new, despatched, or despatched by another courier; manifest every eligible order, confirming to Royal Mail that those parcels are ready to despatch; retry the paperwork for a manifest whose orders did not finish processing; create a return label and QR code for a recipient to send something back. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.

Who can use a Royal Mail Click & Drop connection?

A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.

Does Memtro store my Royal Mail Click & Drop data?

Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.

How do I connect Royal Mail Click & Drop?

API key. Create an API key in Click & Drop under Settings → Integrations → Click & Drop API.