Where is it
A customer asks where their parcel has got to. Support gives Memtro the tracking number and carrier, and it reads the current status, the last scan location and the ETA, so the reply goes out in a minute.
Shippo + Memtro
Shipments, labels and tracking from your Shippo account, answered without opening it.
Connect Shippo with an API token and Memtro reads the carrier accounts you have connected, your shipments with every rate quoted, labels with tracking number, status and label link, orders, and where any parcel is. There is no hourly sync. When asked, and once an administrator has granted each action by name, it saves addresses and parcels, creates customs declarations, shipments and orders, gets labels at quoted rates, requests label refunds, creates manifests and books pickups. A label on a live token charges postage to the account, and a refunded label or booked pickup cannot be undone here.
In Memtro
What you can do with Shippo in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Shippo tool, reads what it needs, and answers with the source cited.
What it does
- 01List the carrier accounts connected to Shippo, whether active, and the service levels each offers
- 02Shipments newest first, and one shipment in full with every rate cheapest first, carrier, service, price and estimated days
- 03Labels by status or date, with price, tracking number, tracking status, ETA and a label link
- 04Track any parcel by carrier and tracking number, and orders from connected shops (Shopify, WooCommerce, Amazon, eBay, Etsy)
- 05When asked and granted, saves and validates addresses, saves parcels, creates customs declarations, orders and shipments to get carrier rates, and gets a label at a quoted rate, charging the postage to the Shippo account on a live token
- 06When asked and granted, requests a refund of an unused label, which is permanent, creates a carrier manifest, and books a USPS or DHL Express pickup, which sends the carrier and may cost a fee
Acts when asked
When you ask it to
These tools change something in Shippo. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Save an address, optionally validated by Shippo
- 02Save a parcel's dimensions and weight
- 03Create a customs declaration with its items for an international shipment
- 04Create a shipment so carriers quote rates (buys nothing)
- 05Create an order in Shippo
- 06Buy a shipping label from a quoted rate, which spends money on a live token
- 07Request a refund of an unused label, which cannot be undone
- 08Create a manifest (SCAN form) for named labels with one carrier
- 09Book a carrier pickup for named labels, which sends the carrier to the address
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Shippo for you. Each event can start a job, with the event as its input. Shippo sends a secret with every delivery, and one without it is refused.
Events and webhooks- 01A tracked parcel's status changed
- 02A label was bought
- 03A label changed (refund, status)
- 04A batch was created
- 05A batch's labels were bought
In practice
Ask it like you would a colleague
Once Shippo is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Shippo + MemtroWhere is Royal Mail parcel AB123456789GB right now?
Which labels bought this week are still showing PRE_TRANSIT?
What was the cheapest rate quoted on the shipment to Munich yesterday?
Which Shopify orders from the last three days have no label yet?
Get rates for a 2 kg parcel to the Northwind office in Leeds and take the cheapest next-day one
The replacement parcel
Leo Grant asks Memtro to send a replacement to Acme in Bristol. Memtro creates the shipment, lists the quoted rates, and once Leo confirms the carrier, service and price, gets the label on the live token. The postage is charged to the Shippo account and Memtro returns the tracking number and label link.
Teams
Where it fits
The teams that lean on Shippo most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in Shippo is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceShippo with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceShippo with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceShippo with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportShippo with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportShippo with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportShippo with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatShippo with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatShippo with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatShippo with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAPI token
- 1
In Shippo open API Configuration → Developer Keys, choose Live keys or Test keys, and create a new key. It is shown once
- 2
Use a shippo_live_… key for the real shipments, labels and orders. A shippo_test_… key sees test objects only, spends nothing, and has a tighter rate limit on list reads
- 3
In Memtro open Connections → Shippo, paste the API token and connect. Memtro notes which carrier accounts it can see
- 4
Ask where a parcel is, or which labels bought this week are still in transit
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Shippo tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Shippo?+
Only when you ask, and only what it has been granted: save an address, optionally validated by Shippo; save a parcel's dimensions and weight; create a customs declaration with its items for an international shipment; create a shipment so carriers quote rates (buys nothing); create an order in Shippo; buy a shipping label from a quoted rate, which spends money on a live token; request a refund of an unused label, which cannot be undone; create a manifest (SCAN form) for named labels with one carrier; book a carrier pickup for named labels, which sends the carrier to the address. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Shippo connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Shippo data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Shippo?+
API token. In Shippo open API Configuration → Developer Keys, choose Live keys or Test keys, and create a new key. It is shown once.
Can Shippo start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Shippo for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Shippo in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.