A customer chasing
Tom Reilly, customer service lead at Acme Ltd, asked where a customer's order had got to. Memtro tracked the parcel and gave the latest status with the carrier's events, the last one a scan at the delivery depot that morning.
Starshipit + Memtro
Where is this customer's parcel, and what is still waiting to ship?
Starshipit connects Memtro to your shipping. It reads orders waiting to ship and orders shipped, with recipient name, destination city and country, carrier, service, tracking number and status, and their items. It also reads a parcel's tracking events, shipping rate quotes, the product catalogue and carrier manifests. When asked, and once an administrator has granted the action by name, it can create an order, change an unshipped order, record tracking-only orders for parcels shipped elsewhere and add a product. Street addresses, phone numbers and emails are never returned.
In Memtro
What you can do with Starshipit in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Starshipit tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists unshipped orders with order number, carrier, service, recipient name, destination and items
- 02Lists shipped orders with dates, carrier, tracking number and status, and searches orders by number, tracking number, reference or recipient
- 03Tracks a parcel by tracking or order number, with the carrier's tracking events newest first
- 04Quotes shipping rates for a parcel to a destination, books nothing, and lists the product catalogue and carrier manifests
- 05When asked and granted, creates an unshipped order ready for a label, and changes an unshipped order's reference, shipping method, signature or delivery address
- 06When asked and granted, records up to 25 parcels shipped outside Starshipit as tracking-only orders, and adds a product to the catalogue
Acts when asked
When you ask it to
These tools change something in Starshipit. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create an unshipped order with its delivery address and items
- 02Change an unshipped order's reference, shipping method, signature or delivery address
- 03Record tracking-only orders for parcels shipped outside Starshipit
- 04Add a product to the catalogue
In practice
Ask it like you would a colleague
Once Starshipit is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Starshipit + MemtroWhich orders are still waiting to ship?
Where is order 10452?
What would it cost to send a 2 kg parcel to Auckland?
Which parcels went on yesterday's manifest?
Change order 10452 to signature required
Adding a signature
Priya Sharma, operations manager at Northwind, asked Memtro to make a high-value order signature required before it was packed. Memtro changed the unshipped order in Starshipit and left its other details as they were.
Teams
Where it fits
The teams that lean on Starshipit most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in Starshipit is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceStarshipit with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceStarshipit with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceStarshipit with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportStarshipit with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportStarshipit with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportStarshipit with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatStarshipit with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatStarshipit with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatStarshipit with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAPI key and Subscription key
- 1
In Starshipit, open Settings → API. Each child account has its own key, which decides which account Memtro sees.
- 2
Copy the API key and the Subscription key. The Developer tier is enough.
- 3
In Memtro, open Connections → Starshipit and paste the API key and Subscription key.
- 4
Ask your first question: which orders are still waiting to ship?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Starshipit tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Starshipit?+
Only when you ask, and only what it has been granted: create an unshipped order with its delivery address and items; change an unshipped order's reference, shipping method, signature or delivery address; record tracking-only orders for parcels shipped outside Starshipit; add a product to the catalogue. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Starshipit connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Starshipit data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Starshipit?+
API key and Subscription key. In Starshipit, open Settings → API. Each child account has its own key, which decides which account Memtro sees.
Connect Starshipit in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.