Stock before a sale
Sarah Chen, operations lead at Acme Ltd, asked what was in stock before a weekend sale. Memtro read the inventory levels and gave each item's fulfillable, committed and backordered quantities across fulfilment centres.
ShipBob + Memtro
Which orders shipped late this week, and what is in stock right now?
ShipBob shows your fulfilment as it stands. You see orders with their shipments, carrier tracking and status timeline, inventory levels by quantity type, products and variants, returns, warehouse receiving orders, fulfilment centres and shipping methods. When asked and granted, Memtro can create and cancel orders, cancel, hold, release or re-address shipments, create and edit products, and create and cancel returns and receiving orders. ShipBob can tell Memtro when an order ships, a shipment is delivered or a return completes, and a job can start on it. The token must come from the root user, and recipient details are never read.
In Memtro
What you can do with ShipBob in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right ShipBob tool, reads what it needs, and answers with the source cited.
What it does
- 01See orders with status, channel, SKUs and each shipment's fulfilment centre, carrier, tracking number and dates.
- 02Follow one shipment's status history, promised and actual fulfilment dates and delivery.
- 03Check stock across fulfilment centres: fulfillable, on hand, committed, backordered, damaged and in transfer.
- 04Read returns, receiving orders with expected and received counts, products, fulfilment centres and shipping methods.
- 05When asked and granted, create an order that ships goods and is billed, cancel orders or shipments, or hold, release or re-address shipments.
- 06With events on, an order shipped, a shipment delivered or a return completed in ShipBob can start a job.
Acts when asked
When you ask it to
These tools change something in ShipBob. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create an order for fulfilment (ships goods and is billed)
- 02Cancel an order (permanent)
- 03Cancel a shipment (permanent)
- 04Put shipments on hold
- 05Release shipments from hold
- 06Change a shipment's delivery address
- 07Create a product with its variants
- 08Edit a product or its variants
- 09Create a return order
- 10Cancel a return order (permanent)
- 11Create a warehouse receiving order (inbound fees apply when received)
- 12Cancel a warehouse receiving order (permanent)
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with ShipBob for you. Each event can start a job, with the event as its input. ShipBob signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01Order shipped (labels printed for every shipment)
- 02Shipment tracking status changed
- 03Shipment delivered
- 04Every shipment of an order delivered
- 05Shipment moved to exception (e.g. out of stock)
- 06Shipment put on hold
- 07Shipment cancelled
- 08Shipment address changed
- 09Line item added to a shipment
- 10Line item removed from a shipment
- 11Shipment line item quantity changed
- 12Shipment shipping service changed
- 13Return created
- 14Return updated
- 15Return completed
- 16Receiving order created
- 17Receiving order updated
- 18Receiving order completed
- 19Receiving box arrived
- 20Receiving box scanned
- 21Receiving box stowed
- 22Billing charge recorded
- 23Charge refunded
- 24Credit applied
In practice
Ask it like you would a colleague
Once ShipBob is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
ShipBob + MemtroWhich orders shipped late this week?
What is in stock right now for the blue mug SKU?
Where is shipment 48213 and when was it promised?
Which warehouse receiving orders are still awaiting stock?
Put the shipments on order ACME-1042 on hold.
Exception follow-up job
At Northwind, a job starts when ShipBob reports a shipment moved to exception. Memtro read the shipment's status details and timeline, checked inventory for its SKUs, and reported both to Tom Reilly, the fulfilment manager.
Teams
Where it fits
The teams that lean on ShipBob most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in ShipBob is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceShipBob with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceShipBob with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceShipBob with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportShipBob with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportShipBob with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportShipBob with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatShipBob with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatShipBob with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatShipBob with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withPersonal access token
- 1
Sign in to ShipBob as the account's root user, go to Integrations, then API Tokens, and generate a new token. It has every scope and does not expire.
- 2
In Memtro, open Connections → ShipBob and paste it into Personal access token.
- 3
An administrator grants the actions by name, such as Create order or Cancel shipment, to the teams that may use them. Events are turned on from the connection's Events tab.
- 4
Ask which orders shipped late this week.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The ShipBob tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in ShipBob?+
Only when you ask, and only what it has been granted: create an order for fulfilment (ships goods and is billed); cancel an order (permanent); cancel a shipment (permanent); put shipments on hold; release shipments from hold; change a shipment's delivery address; create a product with its variants; edit a product or its variants; create a return order; cancel a return order (permanent); create a warehouse receiving order (inbound fees apply when received); cancel a warehouse receiving order (permanent). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a ShipBob connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my ShipBob data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect ShipBob?+
Personal access token. Sign in to ShipBob as the account's root user, go to Integrations, then API Tokens, and generate a new token. It has every scope and does not expire.
Can ShipBob start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with ShipBob for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect ShipBob in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.