Late parcel check
Maya Okafor, operations lead at Acme Ltd, asked which shipments had a tracking exception this week. Memtro listed them with courier, tracking number and latest checkpoint, and named the destination country for each.
Easyship + Memtro
Which Easyship shipments are stuck in transit this week, and where are they now?
Easyship connects Memtro to your shipments: state, courier, tracking numbers, order number and destination, with each parcel's items. It follows live tracking with checkpoints and an ETA, lists courier pickups and open slots, and quotes rates between two places. When asked and granted, it can create a shipment, buy its label, cancel or delete a shipment, create a return, book or cancel a pickup, and add tags and products. With events on, Easyship tells Memtro when a label is created or tracking changes, and a job can start on it. Street addresses, contact details and tax ids are never returned.
In Memtro
What you can do with Easyship in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Easyship tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists shipments by date, state, order number or destination country, with courier, tracking numbers and label state.
- 02Reads one shipment with its parcels and items, and tracks shipments with their checkpoints and ETA.
- 03Lists courier pickups, open pickup slots for the next seven days, and rate quotes for a parcel between two places.
- 04When asked and granted, creates a shipment without buying a label, so nothing is booked or charged.
- 05When asked and granted, buys a label, which charges account credit, books or cancels a courier pickup, cancels, deletes or returns a shipment, and creates tags and products.
- 06With events on, a label created, a tracking status change or a cancelled shipment in Easyship can start a job.
Acts when asked
When you ask it to
These tools change something in Easyship. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create a shipment without buying a label
- 02Buy the label for a shipment (books the courier and charges credit)
- 03Cancel a shipment whose label has been bought, before it is in transit
- 04Delete a shipment that has no label yet
- 05Create a return shipment from an existing shipment
- 06Book a courier pickup for shipments
- 07Cancel a courier pickup
- 08Create a tag
- 09Create a product
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Easyship for you. Each event can start a job, with the event as its input, and can be remembered where you choose. Easyship signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01Shipping label created
- 02Shipping label failed
- 03Tracking status changed (in transit, delivered, exception...)
- 04New tracking checkpoint
- 05Shipment cancelled
- 06Warehouse state updated
- 07Batch of shipments started
- 08Batch of shipments finished
- 09One shipment in a batch finished
- 10Linked courier account changed state
- 11External shipment insured
In practice
Ask it like you would a colleague
Once Easyship is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Easyship + Memtro
Which Easyship shipments are still in transit from last week?
Where is the shipment for order 10452 now, and when is it due?
What pickup slots does the courier have over the next few days?
What would it cost to ship a 2 kg parcel from London to Berlin?
Book a courier pickup on Thursday for the shipments we labelled today.
Failed label follow-up
At Northwind, a job starts when Easyship reports a shipping label failed. It reads the shipment and fetches rate quotes for the same parcel. Dan Fletcher, the dispatch manager, gets the shipment and the other courier options to choose from.
Teams
Where it fits
The teams that lean on Easyship most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in Easyship is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceEasyship with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceEasyship with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceEasyship with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportEasyship with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportEasyship with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportEasyship with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatEasyship with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatEasyship with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatEasyship with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAccess token
- 1
In app.easyship.com choose Connect, New Integration, API Integration. Pick API version 2024-09 and the scopes you need, then copy the production access token. Sandbox tokens do not work.
- 2
In Memtro, open Connections → Easyship and paste the Access token.
- 3
An administrator grants the actions by name, such as buying labels, to the teams that may use them.
- 4
Ask which shipments are stuck in transit this week. Events are turned on from the connection's Events tab, which needs the public.webhook:write scope.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Easyship tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Easyship?+
Only when you ask, and only what it has been granted: create a shipment without buying a label; buy the label for a shipment (books the courier and charges credit); cancel a shipment whose label has been bought, before it is in transit; delete a shipment that has no label yet; create a return shipment from an existing shipment; book a courier pickup for shipments; cancel a courier pickup; create a tag; create a product. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Easyship connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Easyship data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Easyship?+
Access token. In app.easyship.com choose Connect, New Integration, API Integration. Pick API version 2024-09 and the scopes you need, then copy the production access token. Sandbox tokens do not work.
Can Easyship start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Easyship for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Easyship in a few minutes
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