Finding stuck parcels
Sarah Chen, logistics lead at BigCo, asks which shipments are stuck in exception. Memtro lists the trackings with courier, order and latest checkpoint, so she knows which couriers to chase.
AfterShip + Memtro
Where is this parcel, and which shipments are stuck?
AfterShip reads your shipment tracking: trackings with courier, order, status, latest checkpoint, expected and actual delivery and destination city and country, and one tracking's checkpoint history. It also lists the couriers enabled on your account. Locations stop at city and country. When asked, and once an administrator has granted the action by name, it starts tracking a shipment, changes a tracking's details, retracks an expired one and marks trackings delivered, lost or returned. It never subscribes a buyer to notifications, though buyers already subscribed may hear of a status change. Deleting a tracking is permanent.
In Memtro
What you can do with AfterShip in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right AfterShip tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists trackings with tracking number, courier, order, status, latest checkpoint, expected and actual delivery and on-time status.
- 02Filters trackings by status, courier slug, order id, keyword, tracking numbers, or created or updated date range.
- 03Opens one tracking's checkpoint history with time, status, the courier's message, city and country.
- 04Lists the couriers enabled on the account with slug, name, website and the extra fields each needs.
- 05When asked and granted, starts tracking a shipment, which may count against the plan's quota, changes a tracking's title, note, order or courier, and retracks an expired tracking once.
- 06When asked and granted, marks a tracking delivered, lost or returned to sender, which subscribed buyers may be told of, and permanently deletes a tracking with its history.
Acts when asked
When you ask it to
These tools change something in AfterShip. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Start tracking a shipment by its tracking number
- 02Change a tracking's title, note, order id or number, courier or shipping method
- 03Retrack an expired tracking (allowed once per shipment)
- 04Mark a tracking completed as delivered, lost or returned to sender
- 05Delete a tracking, permanently
In practice
Ask it like you would a colleague
Once AfterShip is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
AfterShip + Memtro
Which AfterShip shipments are stuck in exception?
Where is order 1042?
Which deliveries this week were not on time?
Which couriers do we have enabled?
Start tracking 1Z999AA10123456784 for order 1042.
Adding a missed shipment
Dan Fletcher, support agent at Acme Ltd, finds order 1042 has no tracking in AfterShip. He asks Memtro to add it. Memtro starts tracking the number against the order, AfterShip detects the courier, and the shipment appears in the account's list. No buyer is subscribed.
Teams
Where it fits
The teams that lean on AfterShip most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in AfterShip is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceAfterShip with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceAfterShip with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceAfterShip with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportAfterShip with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportAfterShip with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportAfterShip with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatAfterShip with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatAfterShip with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatAfterShip with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAPI key
- 1
Sign in at organization.automizely.com and open API keys.
- 2
Choose Create an API key and copy it. Memtro creates or changes trackings with it only for actions an administrator grants.
- 3
In Memtro, open Connections → AfterShip and paste it into API key.
- 4
Ask "Which AfterShip shipments are stuck in exception?"
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The AfterShip tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in AfterShip?+
Only when you ask, and only what it has been granted: start tracking a shipment by its tracking number; change a tracking's title, note, order id or number, courier or shipping method; retrack an expired tracking (allowed once per shipment); mark a tracking completed as delivered, lost or returned to sender; delete a tracking, permanently. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a AfterShip connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my AfterShip data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect AfterShip?+
API key. Sign in at organization.automizely.com and open API keys.
Connect AfterShip in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.