01
The price before the postage
Ask what a parcel will cost and Memtro quotes every carrier you have connected, cheapest first. Buying is a separate step against the rate you were quoted, so the figure in the answer is the figure on the account.
ShipEngine + Memtro
Every carrier you ship with, behind one question: what will this cost, and where is it now?
Royal Mail, Parcelforce, DPD, Evri, InPost, Yodel, UPS, FedEx and DHL each have their own API, their own credentials and their own idea of what a parcel is. ShipEngine sits in front of all of them on your own carrier accounts, so the rates are the ones you negotiated. Memtro quotes a parcel across every carrier you have connected, tracks one, checks an address before you send to it and finds the lockers and ParcelShops near a customer. Buying a label, voiding one and booking a collection are granted by name — and quoting is always separate from buying, so the price is known before the money goes.
What you can do with ShipEngine in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right ShipEngine tool, reads what it needs, and answers with the source cited.
02
Parcels that stopped moving
A daily job lists every parcel with no carrier scan in 48 hours, with the customer and the order, so support writes to them before they write to you.
- Quote a parcel across every connected carrier, cheapest first, with delivery estimates
- Carriers the account has connected, their services and their balances
- Track a parcel by tracking number or by a label bought here, newest scan first
- Check an address against the carrier's own data before a label is bought
- Find lockers, ParcelShops and collection points near an address
- Labels already bought, with what each cost and whether it was voided
When you ask it to
These tools change something in ShipEngine. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- Buy a shipping label against a rate that was already quoted, which spends money on the carrier account
- Void a bought label and request a refund from the carrier
- Book a carrier collection
- Cancel a booked collection
Ask it like this
Questions people ask once ShipEngine is connected. In agent mode each one also checks the other systems that know about the same people, companies or identifiers.
- ›What is the cheapest way to send a 1.2kg parcel to Bristol today?
- ›Where is this customer's parcel, and when did the carrier last scan it?
- ›Which parcels have had no scan in 48 hours?
- ›Is this address deliverable before I buy the label?
- ›Which lockers are near BS1 4ST?
Where it fits
Teams that get the most from ShipEngine in Memtro, with the rest of their stack attached.
- OperationsMonitors and digests that run themselvesJobs are prompts the agent runs on a schedule with the same tools as their owner. Create them in plain language, get the report in a chat, pause or change them in a sentence.
- SupportAnswer tickets with the whole company behind youSupport teams spend their day switching tabs: the ticket in Help Scout, the customer in the CRM, the order in the warehouse, the invoice in Xero. Memtro reads the ticket and does the switching for them.
- FinanceAsk the ledger questions in plain EnglishXero, Stripe and the warehouse answer through tools that read by default, and Xero can raise a draft invoice or record a payment when you ask and an administrator has granted it. Duplicate charges, aged receivables, revenue by segment: one question, with the figures cited to their source.
Better together
A record in ShipEngine is rarely the whole story. Connect the systems that hold the rest and the agent cross-references them by default, then remembers what it learned so the next question starts further along.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
How to connect
- 01Create an API key in ShipEngine under Settings → API Management
- 02Click Connect next to ShipEngine on Dashboard → Connections and paste it
- 03Connect your carrier accounts in ShipEngine so rates come back at your own prices
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The ShipEngine tools are the same everywhere.
Set it up as an MCP server →Clients and agents →Questions
- Can Memtro change anything in ShipEngine?
- Only when you ask, and only what it has been granted: buy a shipping label against a rate that was already quoted, which spends money on the carrier account; void a bought label and request a refund from the carrier; book a carrier collection; cancel a booked collection. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
- Who can use a ShipEngine connection?
- A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
- Does Memtro store my ShipEngine data?
- Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
- How do I connect ShipEngine?
- API key. Create an API key in ShipEngine under Settings → API Management.
Connect ShipEngine in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.