Failed drops at the end of the day
Tom Reilly, dispatch manager at BigCo, asked which deliveries failed today. Memtro listed the failed tasks with driver, team and the failure reason, and showed most had come from one route.
Onfleet + Memtro
Which deliveries failed today, and why?
Onfleet connects Memtro to your last-mile delivery. It reads tasks by state, each with its delivery window, assigned driver and team, delay, and whether it succeeded or why it failed, plus drivers on and off duty with their teams and current task, teams and hubs. When asked, and once an administrator has granted the action by name, it can create a delivery or pickup task, which texts the recipient unless told not to, change a task, force-complete or delete one, and add a driver. Recipients' names, phones and addresses, and drivers' phones and locations, are never returned.
In Memtro
What you can do with Onfleet in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Onfleet tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists tasks created or completed in a time window with id, short id, state, delivery window, ETA, delay, driver and team, and whether each succeeded or the failure reason
- 02Reads one task by its id or the short id on the tracking link, never the recipient's details, address, notes or proof of delivery
- 03Lists drivers by name with on or off duty, current task, assigned task count, teams and vehicle type, and lists teams and hubs
- 04When asked and granted, creates a delivery or pickup task. Onfleet texts the recipient about it unless told not to
- 05When asked and granted, changes a task's notes, time window, destination or assigned driver or team, which the driver sees in their app at once, or deletes a task that is not active or completed
- 06When asked and granted, force-completes an active task as succeeded or failed, which is final and may tell the recipient, and adds a driver to teams, who may be texted an invitation
Acts when asked
When you ask it to
These tools change something in Onfleet. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create a delivery or pickup task (texts the recipient unless notify_recipient is false)
- 02Change a task's notes, time window, destination or assigned driver or team
- 03Force-complete an active task as succeeded or failed (final)
- 04Delete an unassigned task (permanent)
- 05Add a driver to one or more teams (gives them access to the driver app)
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Onfleet, choosing the same kinds; the tab shows Onfleet's own steps. Each event can start a job, with the event as its input. Onfleet signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A task was created
- 02A task was updated
- 03A task was assigned to a driver
- 04A task was unassigned
- 05A driver started a task
- 06A driver's ETA fell under the threshold
- 07A driver is arriving
- 08A task was completed successfully
- 09A task failed
- 10A task is delayed past the threshold
- 11A task is predicted to be delayed
- 12A task was deleted
- 13A task was cloned
- 14A driver went on or off duty
- 15A driver was added
- 16A driver was updated
- 17A driver was removed
- 18A batch task import finished
- 19Auto-dispatch finished
- 20Route optimization finished
- 21A route plan was created
- 22A route plan was started
- 23A route plan was completed
- 24A route plan was changed
- 25A route plan is delayed
In practice
Ask it like you would a colleague
Once Onfleet is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Onfleet + MemtroWhich deliveries failed today, and why?
Which drivers are on duty right now?
Which tasks are running late this afternoon?
How many tasks does the North team have?
Reassign task 7f3a2b to Sam on the North team
Moving a task between drivers
Sarah Chen, operations lead at Northwind, asked Memtro to give a late task to another driver on the same team. Memtro changed the assignment in Onfleet, and the new driver saw the task in their app at once.
Teams
Where it fits
The teams that lean on Onfleet most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in Onfleet is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceOnfleet with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceOnfleet with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceOnfleet with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportOnfleet with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportOnfleet with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportOnfleet with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatOnfleet with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatOnfleet with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatOnfleet with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAPI key
- 1
In the Onfleet dashboard, open Settings → API & Webhooks. Only an administrator can create API keys.
- 2
Create an API key named Memtro and copy it. A key limited to tasks it creates sees only the tasks Memtro made, and cannot read drivers or teams.
- 3
In Memtro, open Connections → Onfleet and paste it into API key.
- 4
Ask your first question: which deliveries failed today?
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Onfleet tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Onfleet?+
Only when you ask, and only what it has been granted: create a delivery or pickup task (texts the recipient unless notify_recipient is false); change a task's notes, time window, destination or assigned driver or team; force-complete an active task as succeeded or failed (final); delete an unassigned task (permanent); add a driver to one or more teams (gives them access to the driver app). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Onfleet connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Onfleet data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Onfleet?+
API key. In the Onfleet dashboard, open Settings → API & Webhooks. Only an administrator can create API keys.
Can Onfleet start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Onfleet, choosing the same kinds; the tab shows Onfleet's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Onfleet in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.